Domain help

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  sheppartoncleaningservice · Member · Apr 6, 2024 at 11:47 pm

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  I am being told that ‘This domain cannot be connected’ when trying to use my .au domain

  Please assist

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  helper-heroponriki · Member · Apr 16, 2024 at 4:10 pm

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  Hi there!

  Thank you for reaching out! I noticed that we were assisting you with this issue via email last week. However, when I checked your website, it seems that your domain is not yet set up to work with your new WordPress.com website.

  Upon further examination, your domain “sheppartoncleaningservice.au” is not mapped to WordPress.com name servers. Since your domain is registered with Crazydomains and you are connecting it to WordPress.com, you’ll need to log into your domain provider’s account and update the name servers to the following:

  • ns1.wordpress.com
  • ns2.wordpress.com
  • ns3.wordpress.com

  If you’re unsure how to change the name servers, you can contact Crazydomains for further assistance. Here’s a helpful guide on how to do it: https://www.crazydomains.com/help/article/how-to-add-delete-change-your-name-servers.

  I hope this information helps! Please feel free to reach out if you need any further assistance.