Domain hosting not working

  • Unknown's avatar
    mandalamama3 · Member ·

    My website is http://hennadenver.wordpress.com and I’ve been using the domain name hennadenver.com for six years. I recently renewed my domain with Dotster and now it’s not working at all. I’ve been back and forth with Dotster and they say that everything is fine on their end, that it must be a hosting problem. I checked my hosting upgrade and it says that it’s still good until 2014, yet it’s not showing up at all. My website has been down over a week, help!!

    Amy

    The blog I need help with is: (visible only to logged in users)

  • kathrynwp · Staff ·

    Hi there, it looks like your name servers for hennadenver.com are no longer pointing to WordPress.com – here’s what I see in the whois domain database:

    Domain name: hennadenver.com
    ns1.dotster.com
    ns2.dotster.com

    To fix the mapping, could you please log into your Dotster control panel and set the name servers to:

    ns1.wordpress.com
    ns2.wordpress.com
    ns3.wordpress.com

    Please be sure to first read our guide to mapping an existing domain – especially the heads-up about any email accounts you may have on the domain.

    Just let me know if you need further help.

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