Domain in grace period

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  economistaterry · Member · May 10, 2018 at 8:55 pm

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  Emails about the expiration of my domain went into an old email I don’t use as much anymore. Card on account had also been changed by bank so WordPress could not auto renew. I only realized the domain had expired when my primary email which is tied to the domain stopped functioning. WordPress experts I had a chat with said they’ve forwarded my issue to the support team for them to start the redemption process but it’s been almost 48 hours now and I’ve had no response or email to indicate process. They said it’ll cost me $80, I have updated my account with a card that works so that can also be charged. I don’t know why I’m not getting any response.

  The blog I need help with is: (visible only to logged in users)

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  darciemg · Staff · May 10, 2018 at 9:08 pm

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  I’m sorry you didn’t get a reply back yet. Staff replies to emails in an oldest to newest order, and they’re doing some training this week. Since you’ve also posted here, I’ve tagged this with modlook to alert them of your issue. Thanks for your patience.

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  staff-doublebassd · Staff · May 10, 2018 at 9:29 pm

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  Hi there,

  I’ll be happy to contact the registrar to see if we can restore terryabban.com to your account. If I am successful, I can send you a manual payment request form for you to repurchase the domain.

  I will let you know once I hear back from the registrar.

  Let me know if you have any questions.

  Thanks!