Domain in Redemption Period

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  coreyspoonergmailcom · Member · Jun 13, 2017 at 2:42 am

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  Hello-

  My domain is in the redemption period…the domain was registered with WordPress.com, but I have moved the hosting to bluehost. I now need to renew the domain, but the option to renew does not exist on my wordpress.com account. All I can do is upgrade. Since I’m self hosted, I don’t need to upgrade, I’m just looking for the basic renewal. How can I accomplish this?
  Thanks.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Jun 13, 2017 at 2:44 am

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  Let’s ask Staff to assist you with sorting this out. I will type modlook into the sidebar tags on this thread for Staff help. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  gemmacevans · Member · Jun 13, 2017 at 9:57 am

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  Hi coreyspoonergmailcom,

  I now need to renew the domain, but the option to renew does not exist on my wordpress.com account.

  thekitchentableceo.com expired on 2017-04-28 and is currently in the redemption period:

  Domain Expiration

  The good news is we can still try to recover the domain but an $80 redemption fee will need to paid in addition to the regular domain renewal costs ($18). If you agree to these costs I can start the process by sending a payment request.

  If you do not want to pay the fee, you can wait until the domain is released but there no guarantee you will be the first to register it.

  Please let me know what you would like to do as soon as you can.

  Thanks!

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  coreyspoonergmailcom · Member · Jun 13, 2017 at 11:47 am

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  Yes, please reinstate. I will pay the redemption fee.

  Please let me know how to proceed.

  Thanks!

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  gemmacevans · Member · Jun 13, 2017 at 3:45 pm

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  Hi coreyspoonergmailcom,

  Thanks for confirming, I’ve sent a payment request to the email address on your account. Once that has been paid, I will contact our domain registrar.

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  coreyspoonergmailcom · Member · Jun 13, 2017 at 4:00 pm

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  Payment has been completed.

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  gemmacevans · Member · Jun 13, 2017 at 4:18 pm

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  Thanks for paying so quickly. I’ll let you know when I’ve received a reply — we usually hear back in 1-2 business days.

  Speak to you soon.

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  coreyspoonergmailcom · Member · Jun 14, 2017 at 1:31 am

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  Thanks Gemma…I see that my site has been reinstated. Can you please tell me why I wasn’t notified why my domain was expired and how can I be notified in the future.?

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  gemmacevans · Member · Jun 14, 2017 at 7:55 am

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  As you’ve seen we were able to recover the domain and I’ve added it back to your account.

  Can you please tell me why I wasn’t notified why my domain was expired and how can I be notified in the future.?

  An email about renewal and expiry was successfully sent 2 months ago, to address on your Account Settings page:

  https://wordpress.com/me/account

  If you didn’t receive the email, it may have gone to your spam folder.

  Let me know if you need anything else.