Domain in the redemption period – Need to recover it asap

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  lisarenault · Member · Aug 3, 2023 at 6:31 pm

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  Hi,

  My professional domain created with this account isn’t online anymore and my email address doesn’t work either.

  I wrote about this issue to WordPress several days ago and I had an answer saying that my domain expired and is in the redemption period, and that if I authorized it, I would receive a direct link to recover it, which I did, but I never received the link.

  I absolutely need to have my website back as soon as possible.

  Could you please send me the link in question so I can recover my domain?

  Thank you in advance for your reply and your help!

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  aisajib · Member · Aug 4, 2023 at 8:01 am

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  Hi there!

  I’m sorry about the delay. I’ve just emailed you the link to pay for the redemption fee + domain renewal fee. Note that the payment is in US Dollars.

  Please reply here once you’ve paid, and we’ll redeem the domain for you.

  Feel free to let us know if you have more questions.

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  lisarenault · Member · Aug 4, 2023 at 12:35 pm

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  Hi!

  Thank you for the link. I’ve just paid! Can you please let me know as soon as my domain works again? Thank you so much in advance!

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  machellie · Staff · Aug 4, 2023 at 1:43 pm

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  Hi there, @lisarenault!

  We received your domain payment and we’ve restored the domain lisarenault.com to your WordPress.com account. You may need to give this some time but your domain will be working shortly if it isn’t already.
   
  Let me know if you have any questions!