Domain is not coming up
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I have a domain that is for blueheronroofing.com that does not expire till the 4th of July this year but I’m not sure where is it.
WP.com: Yes
Jetpack: No
Correct account: YesThe blog I need help with is: (visible only to logged in users)
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Hi there!
The domain blueheronroofing.com belongs to a WordPress.com account. I understand that you are having trouble accessing that account.
Do you remember how you created the WordPress.com when you purchased this domain? For example, do you remember the email address, or if you used Googe / Apple login to create that account?
If you do not remember any details, I suggest following the account recovery process here: https://wordpress.com/support/account-recovery/#account-recovery-help
You can submit details like transaction ID from your bank statement as proof of ownership when requesting account recovery assistance. Our team will be able to assist you further based on the details you share.
Let us know if you have any questions.
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Yes, I have the email account to log in and emails to verify when I bought it , I even have a email reminding me to renew the domain. But the domain is not showing up when I log in my account.
what else can be done?
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When I go to the email to renew my domain it takes me to my account but the message that comes out is :
“Enhance your brand credibility with a custom domain, free for the first year on WordPress.com annual plans. Seamlessly manage your site and domain, or transfer your existing domain effortlessly. Let’s get started.
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It seems to me that you are logged in to the wrong WordPress.com account. To assist you further, please fill out the account recovery form here: https://wordpress.com/wp-login.php?action=recovery with all possible details you have
Our team will review the information and assist you further via email.
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