Domain is not working

• 

  jacquelineorganizer · Member · Oct 4, 2016 at 9:14 pm

  • Copy link
  • Add topic to favorites

  I signed a plan but my domain is not working. What do I have to do?

  The blog I need help with is: (visible only to logged in users)

• 

  timethief · Member · Oct 4, 2016 at 9:26 pm

  • Copy link

  We need details please.
  1. What is the domain URL?
  2. What is the underlying .wordpress.com URL?
  3. Exactly which username account registered the underlying .wordpress.com blog and purchased the upgrade for it?
  4. When was the upgrade purchased?

  I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Please subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

• 

  staff-zinnia · Staff · Oct 5, 2016 at 4:15 pm

  • Copy link

  Hello –

  I don’t see any upgrades associated with the account that you’re contacting us from. Did you create more than one account?

  Please share the domain URL that you are working on.
  Thanks!