Domain is suspended
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can’t access my site and domain is suspended please advise.
Correct account: Unknown
The blog I need help with is: (visible only to logged in users)
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Hi there,
Can you tell me the domain you need help with?
The account you used to post here doesn’t own any domains on WordPress.com, and your site at http://ourinterescom.wordpress.com/ hasn’t been suspended.
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Hello there,
Many thanks for that information. I can’t see this domain connected to this account, so the support provided may be limited in places.
When I visit this URL, I see an email verification message, which indicates the domain is not verified.
A prompt to verify this email will be present in the the WordPress.com account that made purchased this domain.
Can you tell me if you have access to this account or have purchased this domain with a different account please?
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Hi, thanks for your prompt response.
That’s part of the problem, I don’t know what email the domain is registered under, I would need to recover that information somehow.
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Hi there,
If you don’t have access to the email associated with that account, you can provide us with the transaction ID associated with the domain purchase as proof of ownership so we can restore access to your account.
Follow these instructions to retrieve that transaction ID from your card statement:
https://wordpress.com/support/billing-history/#retrieving-a-transaction-id
and then send it to us through this form:
https://wordpress.com/wp-login.php?action=recovery
Please DO NOT POST any transaction details in this public forum. Use the form I linked above.
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