Domain issue

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  ashwiniprasad01 · Member · Jul 12, 2020 at 12:26 am

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  Hello, I made the mistake of changing my domain name before migrating my site (novice, I know). I want to access my old page but WP admin gives me an error. Can I revert to my old domain and get my site contents back?

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  staff-mckluskey · Staff · Jul 13, 2020 at 11:48 am

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  Hi there!

  This wouldn’t happen in WordPress.com so I’m afraid that your site is not hosted with us. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so we can only assist with sites that are hosted on our servers. You can read more about the differences between WordPress.org software and WordPress.com here:

  WordPress.com vs. WordPress.org

  You can look for help at the community forums here: https://wordpress.org/support/forums/

  http://wordpress.org/support/ is also a great resource for sites using the open-source WordPress.org software.

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  ashwiniprasad01 · Member · Jul 13, 2020 at 2:00 pm

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  No. The issue happened on WordPress.com

  Wordpress needs to look into this issue so users are aware of the changes that can happen when they are not aware of the relationship between domain name changes and site migrations, or not allow a domain name change without a site migration.

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  themagicrobot · Member · Jul 13, 2020 at 5:22 pm

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  What is the address of the site(s) in question.

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  staff-blorbo · Staff · Jul 13, 2020 at 6:18 pm

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  I don’t see any WordPress.com sites or domains under your account here.

  What is the URL of the site with the problem?

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  ashwiniprasad01 · Member · Jul 13, 2020 at 7:54 pm

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  https://wordpress.com/stats/day/www.TheInclusiveScreenWriter.com

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  staff-blorbo · Staff · Jul 13, 2020 at 9:43 pm

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  Your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with Bluehost.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

  Your hosting provider’s support team may also be able to assist.

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  ashwiniprasad01 · Member · Jul 22, 2020 at 5:39 am

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  Thank you. The explanation with Blue Host information included makes sense. I appreciate the information.