Domain locked

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  remorada · Member · Oct 29, 2015 at 7:09 am

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  Hi, I had wordpress.com premium and then i moved to wordpress.org

  now I have to renew but I only want the domain name, so I tried to transfer it, and I have the transfer code, but my hosting says that it appears as locked but I see it unlocked…

  could it be possible?

  Thank you in advance!

  The blog I need help with is: (visible only to logged in users)

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  heliodore · Member · Oct 29, 2015 at 7:18 am

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  Hi remorada,

  It appears that your question is related to a self-hosted WordPress blog.

  Hopefully, you can reach the community of WordPress.org users on WordPress.org support forums (http://wordpress.org/support/) where you will certainly find an answer to your question.

  Don’t forget to search through the forums before posting your question, there is a good chance your reply is already there waiting for you!

  Happy blogging!

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  remorada · Member · Oct 29, 2015 at 3:59 pm

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  Thanks heliodore, but since I bought the domain inside the wordpress.com premium pack I’am not able to just renew it here.

  My problem is that in my wordpress.com account the domain appears as unlocked but my hosting service sees as locked, so I think it’s something inside wordpress.com

  I hope it would clear my question, it’s very confusing for me, though

  thanks

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  heliodore · Member · Oct 29, 2015 at 4:20 pm

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  Are you sure you followed all the steps? Please refer to the following support page: https://en.support.wordpress.com/domains/move-domain/#transfer-domain-registration-to-another-registrar

  Be aware that instructions for a transfer may vary from one host to another.