Domain locked after chargeback – need help restoring access

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  larryrowbsfoundation · Member · Mar 31, 2026 at 10:18 am

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  Hi,

  I’m facing an issue with my domain larryrowbsfoundation.org, which is registered via WordPress.

  The domain was originally purchased using a team member’s credit card. She has since left the organization and initiated a chargeback, which resulted in the payment being refunded.

  Current situation is that:

  • The domain is still active (not expired) but the site is only partially working
  • I’m unable to manage or re-purchase the domain from my account. It is neither showing in my purchased domains, nor I can re-purchase it.

  I want to resolve this properly and regain full access. I have already added a new payment method to my account and am ready to:

  • Repay the disputed amount
  • Pay any additional reinstatement fees if required

  Could someone from the support team guide me on:

  1. How to reverse/resolve the chargeback
  2. Steps to restore full domain and site access
  3. Any actions required from my side

  This is affecting our organization, so a quick resolution would be highly appreciated.

  Thanks in advance.

  The blog I need help with is: (visible only to logged in users)

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  staff-garyp · Staff · Mar 31, 2026 at 11:10 am

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  Hi there,

  Thank you for reaching out about this, and I’m sorry for the trouble with your domain.

  I’ve taken a look into your account and the situation closer. I can see you’ve also reached out to us directly, so our billing team will be in touch with you shortly at your account email to work through the chargeback resolution.

  Please keep an eye on your inbox for their follow-up, and feel free to reply there with any questions.

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  larryrowbsfoundation · Member · Mar 31, 2026 at 11:15 am

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  Thanks