Domain Manager, DNS help needed
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I have a new client who I will be building a WordPress site for and he wishes to use his domain at WordPress.com and of course we will export all of his content to the new self hosted site.
I did this before for a previous client some time ago and if I remember correctly, I was able to complete the whole process for him, once he added me as an admin to his WP.com site – both clients having bought a domain through WP.com.
I will be setting up new hosting for my new client and have the relevant DNS info in order to point his domain at the new self hosted site.
In order to do this, part of the process is we need to log into the Domain Manager, my problem is that when I am in my clients wp.com dashboard I cannot see, anywhere the Domain Administration link.
Am I right in thinking that as I do not own the site I am therefore unable to do this part of the process for my client? As I said, I am sure I did this before for a previous client (but I might be remembering incorrectly) – perhaps this is a function that has been changed recently and before I could do it and now I am not allowed?
Any help appreciated, thanks
SueThe blog I need help with is: (visible only to logged in users)
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Hi Sue,
I just visited this forum because I am in the same predicament as you. I was wondering if you had found any information pertaining to your question. If so, I would really appreciate your reply. I will also let you know if I find out any information regarding repointing WordPress.com name servers to another hosting account.
Thanks!
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Hi Gary and Mike – I have not found anything else yet, so waiting for a response here – I take it you have to do this for clients so can’t access the Domain Admin link but you do know what to do from all the knowledgebase articles after that?
Sue
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Sue,
I have full access to my client’s WP.com blog (which I’m using now), but I don’t have access to the hosting login information through WP. My client doesn’t have iny info pertaining to the hosting account through WP; he only has his WP.com blog login info. Based on my research, it seems that the blog is currently hosted through WP at Automattic. I tried contacting them but their support page says they are out of the office for a week!
I already set up the files on the hosting account where I would like to repoint the WP.com blog to. I also have the correct DNS details from that hosting account. As for WP, I’ve found that if you go to the “domains” button under “Settings” on the WP dashboard, you can enter the DNS MX records there. However, I don’t think it makes a difference without having access to the DNS records panel on the current hosting account.
It seems that I am stuck until I can gain access to the current hosting account; does this seem correct to you?
Thank you!
Amy -
I flagged this thread so it will get Staff attention. Please be patient while waiting for them to get to you.
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Amy, yep seems like we are at the same point in the process :)
“timethief” thanks very much for flagging it and I will wait patiently here across the pond :) have a good weekend.
Sue
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Timethief/Sue: Thanks for your help!
I’ve also been searching the WP.org forums but haven’t found anything yet. Lots of people with the same issue but no relevant answers.
Mike/Sue: I’ll keep you guys posted if I find any answers.
Amy
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I found it!!! At least I think this is it! ;-)
If you go to your WP dashboard > settings > domains, at th bottom, you’ll see a customer #. Write that # down, then click on “manage your domains.” You’ll be able to log in with your customer # and your new password.
I think this should be it. I’m going to check it out. Good luck and please let me know if this resolves your issues.
Amy
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Thanks Amy – I just looked in my clients WP dashboard, under settings/domains and don’t see a customer #
I have a feeling my client has not completed the domain manager login process – but not sure about this (and I don’t seem to be able to do it for him), so will still await help/replies from WP when they have the time :)
Cheers
Sue -
I forgot to mention that you have to create your new password on the ‘domains’ page in WP. You do this before you click on “manage your domains.” You then use that new password and the customer # to login to the current WP.com hosting account. From there, you can repoint the nameservers.
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Sue,
Sorry; that’s really the only info I’ve found. I guess the only other thing is wait until Monday then contact Automattic (or email them now so you can get in their queue).
Here’s a tutorial I found for your reference, or anyone who has a similar problem:
http://codex.wordpress.org/Moving_WordPressGood luck!
Amy -
This might help:
http://en.support.wordpress.com/domain-mapping/domain-management/
@gary1982 – that link is to WordPress.ORG things work way different on WordPress.COM for domain management.
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Thanks guys for your help but have looked at these things :)
Anyone else have anything that might help on this problem?
Thanks
Sue -
I have a domain hosted on godaddy and email hosted there, but my domain is redirected to wordpress. What should the MX records be so that I can use the godaddy email servers? I can’t seem to get specific information from godaddy. Godaddy gives me host names, but not MX records. They don’t actually list any MX records that I should use, and there is some confusion in their article whether I need to set CNAME records also. Any help is appreciated.
I seem to have settled on these two possibilities.Are either of these correct, or is there yet another alternative.
Set up 1:
MX 1 m1pismtp01-v01.prod.mesa1.secureserver.net.
MX 2 p3pismtp01-v01.prod.phx3.secureserver.net.
MX 4 pop.secureserver.net.
MX 5 smtpout.secureserver.net.Set up 2:
MX 0 smtp.secureserver.net.
MX 10 mailstore1.secureserver.net.Which is it?
Thanks!
-Tony
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same problem here!
bought a domain through wordpress, now need to change registrar and have no domain management menu…
it’s incredible nobody at wordpress can answer this.
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