domain map NS changes don't seem to be recognized

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  carolmccuaig · Member · Oct 24, 2011 at 12:50 am

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  Hello!
  I am in the store trying to set up a domain map.
  This message below comes up.
  I sent an email to the company that I bought the domain from and they have confirmed that the problem isn’t at their end – the NS changes to wordpress have actually happened.
  So I came back to WP today and I still get this message.
  Suggestions?
  —————————
  Someone (maybe you?) already registered carolmccuaig.ca, but the domain is not pointing to WordPress.com.
  Currently the nameservers for this domain appear to be:
  66.6.60.26
  38.117.90.157
  Using the DNS tools provided by your domain registrar, remove any existing nameservers and add the following:
  NS1.WORDPRESS.COM
  NS2.WORDPRESS.COM
  NS3.WORDPRESS.COM

  The blog I need help with is: (visible only to logged in users)

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  auxclass · Member · Oct 24, 2011 at 12:52 am

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  You need a zone record added for carolmccuaig.ca for the domain mapping to work and the name server change to be allowed

  I will flag this for the staff to add a zone record for you.

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  carolmccuaig · Member · Oct 31, 2011 at 8:41 pm

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  That’s great. I await a reply :-)
  Joanna

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  staff-blorbo · Staff · Oct 31, 2011 at 9:11 pm

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  I have manually added a zone record for your domain.

  You should now be able to map it here following this guide: http://en.support.wordpress.com/domain-mapping/map-existing-domain/

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  carolmccuaig · Member · Nov 1, 2011 at 7:51 pm

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  Thank you.
  I just tried to set up mapping in the store and the same problem seems to exist. So as per the instructions you sent me, I’ll try putting in IP addresses with the registrar. Although, a couple of weeks ago when this problem became apparent, I sent an email to the registrar company and they confirmed that the NS was changed to WP and didn’t identify that there is a problem with using it…

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  staff-blorbo · Staff · Nov 1, 2011 at 8:51 pm

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  Your nameservers definitely are not set: http://www.whatsmydns.net/#NS/carolmccuaig.ca

  I recommend contacting your registrar.

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  carolmccuaig · Member · Nov 2, 2011 at 12:00 am

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  Aggh! ;-)
  So at the registrar site, I put in the WP addresses (I got these from the page you sent me) and it didn’t accept them.
  72.233.69.14
  76.74.159.137
  64.34.177.159
  So I’ve put it back to the NS1 etc. I’ll wait 24 hours, check it out. If no luck, I’ll call the registrar again…Can’t say I’m too pleased with them for not telling me the truth.
  I’ll let you know – thank you for your patience.

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  staff-blorbo · Staff · Nov 2, 2011 at 12:02 am

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  You’re welcome!