Domain Mapping

• 

  motakeflowcorpcom · Member · Jan 17, 2018 at 9:35 pm

  • Copy link
  • Add topic to favorites

  Hi, I need to pay for domain mapping for our blog, but I can’t find the options to do so. This is my first time navigating my company’s blog, so I’m uncertain if the issue is due to my access level. Our domain mapping expires on January 20th, and I’d like to get this taken care of as soon as possible.

  The blog I need help with is: (visible only to logged in users)

• 

  timethief · Member · Jan 17, 2018 at 10:08 pm

  • Copy link

  Hi there,

  Have you tried using live chat support?

  This is the support forum for those who have the wordpress.COM free plan. All sites with upgraded plans like yours include access to live chat support. https://en.support.wordpress.com/live-chat/ https://wordpress.com/help/contact At times when all operators are busy or unavailable, you’ll be able to get through to private email support.

• 

  dthayer2015 · Member · Jan 17, 2018 at 10:30 pm

  • Copy link

  I can’t chat. I only get e-mail responses and it takes them days to respond.

• 

  timethief · Member · Jan 17, 2018 at 10:33 pm

  • Copy link

  re: renewing upgrades

  You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, renew or cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Managing Domains https://en.support.wordpress.com/manage-purchases/#managing-domains

  If you are not logged in under the correct username account clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies and then login under the correct username account.

  If you do not have the required access you need to contact the person who registered the account and site under it and have them transfer the sites to your username account by using this process. http://en.support.wordpress.com/moving-a-blog/#transferring-your-blog-to-another-user-or-account

  The owner of the site can transfer the site (and/or upgrades) to another account by adding another username account as an Admin. https://en.support.wordpress.com/user-roles/#administrator

  Change Credit Card Details
  https://en.support.wordpress.com/change-credit-card-details/

  I will also type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

• 

  staff-zinnia · Staff · Jan 18, 2018 at 12:16 am

  • Copy link

  Hi – I’m happy to help get this sorted. Please share the URL that needs renewed so I can look it up. Thanks :)