domain mapping

  • Unknown's avatar
    wofceo · Member ·

    The domain wheelsonfirepizza.com was registered through us (WordPress.com), but it ha been transferred to Register.com a couple of weeks ago and this broke the connection with wheelsonfirepizza.wordpress.com. You can link that domain back to that site using A records. WordPress.com A records are:

    192.0.78.24
    192.0.78.25

    First, you need to get in touch with Register.com to help you add those records. Then you need to complete the mapping on our end.

    There’s already a premium plan active on that site that will allow you to use the mapping feature. However, that plan is owned by a different account than the one you’re using to contact us. That account is @wheelsonfiretruck.

    If you have access to that account please log in and there and then contact us via live chat (https://wordpress.com/help/contact) to help you set up the mapping.

    If you cannot access that other account, you can follow our Account Recovery guide:

    Recover Your Account

    Lastly, I see that you have opened multiple support tickets and forum threads and this makes it harder for us to help you. Please keep replying to this very thread so we can more effectively help you resolve this issue.

  • Unknown's avatar
    wofceo · Member ·

    I have finished this part first
    The domain wheelsonfirepizza.com was registered through us (WordPress.com), but it ha been transferred to Register.com a couple of weeks ago and this broke the connection with wheelsonfirepizza.wordpress.com. You can link that domain back to that site using A records. WordPress.com A records are:

    192.0.78.24

  • Unknown's avatar
    wofceo · Member ·

    Now I need your help with this part

    First, you need to get in touch with Register.com to help you add those records. Then you need to complete the mapping on our end.

    There’s already a premium plan active on that site that will allow you to use the mapping feature. However, that plan is owned by a different account than the one you’re using to contact us. That account is @wheelsonfiretruck.

    If you have access to that account please log in and there and then contact us via live chat (https://wordpress.com/help/contact) to help you set up the mapping.

    If you cannot access that other account, you can follow our Account Recovery guide:

  • staff-mckluskey · Staff ·

    Hi there!

    It seems that the domain has been already properly mapped to the site wheelsonfirepizza.wordpress.com, you will now just need to set it up as your Primary Domain:

    https://wordpress.com/support/domains/#set-a-primary-address

    This must be done from the account wheelsonfiretruck. If you don’t remember the password to that account, you can reset it from here:

    https://en.wordpress.com/wp-login.php?action=lostpassword

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