Domain mapping billing

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  sarahwong99 · Member · Dec 27, 2014 at 7:36 am

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  I was charged twice for domain mapping in December 2013 and I don’t know why. My attempts to contact WordPress and request a refund have been futile as the contact support page is on a loop. How can I get this rectified please?

  The blog I need help with is: (visible only to logged in users)

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  justjennifer · Member · Dec 27, 2014 at 9:35 am

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  I’ve tagged this for Staff, but most refunds are available (with the exception of custom domain name purchase) within 30 days of purchase. You can initiate the refund yourself in your site’s Dashboard http://en.support.wordpress.com/refunds/

  Just to be clear, you do mean a double charge in December 2013?

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  shawnajroberts · Member · Dec 30, 2014 at 2:27 am

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  Hi there!

  I only see one charge from December 2013. Are you seeing double on your bank statement? Or in your Billing History?