Domain mapping charge

• 

  1danielajacques · Member · Jun 24, 2017 at 7:02 am

  • Copy link
  • Add topic to favorites

  I don’t use the site danielamarain.co.uk I have been charged by auto renew for mapping I can’t login in or change the auto renew settings what can I do to stop this charge?

  The blog I need help with is: (visible only to logged in users)

• 

  justjennifer · Member · Jun 24, 2017 at 7:20 am

  • Copy link

  Hi there, If you cannot log in to the username account you’ll likely need to recover the account. Please use this form at the bottom of this guide to do so: https://en.support.wordpress.com/account-recovery/

  Since you should have a transaction/receipt number from the recent renewal, please include that on the form (do not post it here in the forums).

• 

  gemmacevans · Member · Jun 24, 2017 at 9:51 am

  • Copy link

  Hi 1danielajacques,

  There are no charges on the account you are logged in to and I can’t see any active domain mapping upgrades for danielamarain.co.uk.

  I’ve sent an email to the address on your account — I’ll follow up with you there for more information about the charge.

  Thanks!