Domain Mapping Disappeared

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  wimbornevideoclub · Member · Nov 19, 2008 at 9:14 pm

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  I’ve just bought domain mapping for $10 on my site http://wimbornevideoclub.wordpress.com so that we could have the name http://www.wimbornevideoclub.com linked to this blog address. Everything worked fine. I bought the $10 of credits and mapped the domain (which I bought separately). Everything was working fine.

  Today I checked the site and the domain mapping has disappeared and WordPress are asking for ANOTHER $10 in order to map it. They say I can have the domain name but I need to pay for it. I’ve literally only just paid $10 (two weeks ago) I still have the receipt!

  What’s going on? any ideas?

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  vivianpaige · Member · Nov 19, 2008 at 10:24 pm

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  Contact support using the link in your dashboard. We are mostly volunteers here in the forums and don’t have backend access.

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  wildlifestuff · Member · Nov 20, 2008 at 3:34 pm

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  Yep, have done that. Don’t seem to be getting a reply….

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  raincoaster · Member · Nov 20, 2008 at 3:36 pm

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  Contacting support is your best recourse. Do it repeatedly if required. They’re the only ones who can fix it. Give them all details including receipt numbers.

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  ritewingfascist · Member · Nov 20, 2008 at 6:41 pm

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  Have you gotten a response wimbornevideoclub? I am pretty much in the same boat. paid about 3 weeks ago, and not it just seems to redirect to the wordpress subdomain.

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  wildlifestuff · Member · Nov 21, 2008 at 12:30 pm

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  No I haven’t I’m STILL waiting… have you had any luck???

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  raincoaster · Member · Nov 21, 2008 at 12:31 pm

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  What are the URLs? What is the new one, which isn’t working for you?

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  wildlifestuff · Member · Nov 21, 2008 at 12:44 pm

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  They are in the first post above.

  http://wimbornevideoclub.wordpress.com is the normal blog address, domain mapped to:

  http://www.wimbornevideoclub.com which is the URL which isn’t working (which I have paid for and was working fine only a week ago!)

  Jane

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  raincoaster · Member · Nov 21, 2008 at 1:06 pm

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  I wonder if this makes a difference:

  http://wimbornevideoclub.com

  Although it shouldn’t; it should just redirect to the no-W’s site automatically.

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  raincoaster · Member · Nov 21, 2008 at 1:08 pm

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  Nope, no difference.

  Who did you purchase the name from in the first place? I wonder if there’s a tug of war between them and WP or the nameservers have been switched by someone else or something.

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  wildlifestuff · Member · Nov 21, 2008 at 1:30 pm

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  When I put the domain name into WordPress, it says I can have it (and it will work) if I pay another $10 but I’ve only just paid $10, so I guess I will have to wait for support to come back to me. I purchased the domain from reg-123. Looks like I’m not the only one with the problem…ritewingfascist seems to have a similar problem. Thanks for trying to help raincoaster