domain mapping expired but I cannot renew it

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  israelyafa2013 · Member · May 14, 2016 at 7:13 am

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  Hello,
  Our domain sviva.org.il is connected to the wordpress site and the mapping expired, we cannot manage to renew it or remap it, I understand it costs 13$ per year but cannot get to the payment, whenever I try to remap it states that it’s aleady connected but the actual outcome is an error, I’ve resolved the site on the subdomain till solved, please help me remap the correct URL. Thanks

  The blog I need help with is: (visible only to logged in users)

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  supernovia · Staff · May 14, 2016 at 11:15 pm

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  Hi @israelyafa2013, this mapping is registered under a different account. Can you log out first, then log in as the other user? You can use the email address that gets the expiration notice.

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  israelyafa2013 · Member · May 15, 2016 at 9:10 am

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  Thanks supernovia!

  Did it all over from a blank anonymous session, I’m getting redirected to https://wordpress.com/purchases and there is no mapping product there, just bigger packages, how can I pay the yearly 13$ and make the domain work again?

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  michaelharolds · Member · May 16, 2016 at 11:23 pm

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  Hi There,

  Some weird stuff is going on with the domain mapping of theharoldawards.ca. It says our domain mapping expired April 28. But the the domain has been purchased for 2 more years – I just think it’s the mapping that is expired – but no option to adjust this.

  Can you help!

  Best,

  Michael

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  michaelharolds · Member · May 16, 2016 at 11:23 pm

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  Hi There,

  Some weird stuff is going on with the domain mapping of theharoldawards.ca. It says our domain mapping expired April 28. But the the domain has been purchased for 2 more years – I just think it’s the mapping that is expired – but no option to adjust this.

  Can you help!

  Best,

  Michael

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  supernovia · Staff · May 17, 2016 at 3:07 am

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  Okay, @michaelharolds, I’ve actually confirmed your issue is also that the upgrade was purchased under another account.

  Same for @israelyafa2013 .

  Can each of you log out, then log in as the user who bought the upgrade? You’ll then be able to renew the domain mapping.

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  michaelharolds · Member · May 17, 2016 at 4:34 am

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  Thank you. I will try this and if there are any probs will let you know.

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  supernovia · Staff · May 17, 2016 at 3:35 pm

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  Thanks @michaelharolds :)

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  israelyafa2013 · Member · May 22, 2016 at 8:44 am

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  Hi

  This is still not solved, I cannot get to the mapping payment page, it takes me to the monthly purchase options – https://wordpress.com/purchases and https://wordpress.com/plans/sviva.org.il that only offer the premium or business monthly options, please advice, I want to remap the main domain to the site, Thanks!

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  supernovia · Staff · May 23, 2016 at 7:37 pm

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  @israelyafa2013 did you log out and log in as the user who owns the upgrade?

  You should be able to see them here:

  https://wordpress.com/people

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  israelyafa2013 · Member · May 24, 2016 at 2:38 pm

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  Thanks, Still doesn’t help, If you can share the link to the domain mapping product I” appreciate it,

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  supernovia · Staff · May 26, 2016 at 4:30 pm

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  @israelyafa2013 I’ve just reached out via email with more details. Cheers :)

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  gianfrancodeluca · Member · Jun 1, 2016 at 4:27 pm

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  @supernovia hi! I have same problem! My mapping expired on may 31 and now i can’t renew him! I logged withe the account that i used last year to renew. Help me please!

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  supernovia · Staff · Jun 1, 2016 at 6:39 pm

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  @gianfrancodeluca I can see the upgrade owner has not been active recently. I’ll reach out via email.