Domain mapping failed

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  adamcoster · Member · Oct 18, 2014 at 11:14 pm

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  The Domain Helper claims that my nameservers are not set to use wordpress. They are set are set properly and have been for years, and I have not even logged into my registrar for 6 months. Based on my view stats, this started on the 18th.

  The blog I need help with is: (visible only to logged in users)

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  adamcoster · Member · Oct 18, 2014 at 11:15 pm

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  Oops, I meant started on the 13th (of October).

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  gracejiyoung · Member · Oct 20, 2014 at 6:39 am

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  Hi Adam!

  This is strange. So, on our end it looks like there are no nameservers added, which goes against what your Whois states as seen here:

  https://who.wildwestdomains.com/whoisstd.aspx?domain=adamcoster.com&prog_id=wildwestdomains

  However, as you mentioned, I am seeing that the info was updated on October 13th. Can you please log into your panel at your registrar just to check if the nameservers were removed/changed?

  If it hasn’t please let me know and I will take a further look. I just want to make sure the nameservers are set to us beforehand.

  Thank you!

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  adamcoster · Member · Oct 20, 2014 at 1:43 pm

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  Weird, right?

  The nameserver list my registrar has have not been changed, and checking just now shows that they are:

  ns1.wordpress.com
  ns2.wordpress.com
  ns3.wordpress.com

  So all should be in order.

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  gracejiyoung · Member · Oct 21, 2014 at 1:16 am

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  HI Adam!

  Thanks for the confirmation! I have brought this back to our team for further investigation!

  I will contact you as soon as I hear back!

  Thank you!

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  gracejiyoung · Member · Oct 22, 2014 at 1:23 am

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  Hi Adam!

  So my team looked into the domain and found that there looked to be some issues with the domain. Currently the status of the domain registration states this:

  Registrar Status clientHold, clientTransferProhibited, clientUpdateProhibited

  You can read more about what that means here:

  Click to access epp-status-codes-30jun11-en.pdf

  Here are the ones that pertain to your status:

  clientHold: This status code tells your domain’s registry to not include your domain in the zone file!and as a consequence, it will not resolve. It is an uncommon status that is usually enacted during legal disputes, non payment, or when your domain is subject to deletion.

  clientTransferProhibited: This status code tells your domain’s registry to reject requests to transfer the domain
  from your current registrar to another.

  clientUpdateProhibited: This status code tells your domain’s registry to reject requests to update the domain

  Please contact your registrar: Domain.com regarding the status.

  Also looking at the DNS Propagation check, it looks like it’s not going through as seen here:

  https://www.whatsmydns.net/#NS/adamcoster.com

  So, this looks to be an issue with the registrar. Can you try contacting their support team and let me know what they say?

  Thank you!

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  adamcoster · Member · Oct 24, 2014 at 3:03 pm

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  Got it sorted out, thanks! For some reason they suddenly needed domain ownership verification, but also decided I didn’t need to be informed of this… Anyway, it’s all cleared up.

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  gracejiyoung · Member · Oct 24, 2014 at 6:02 pm

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  Hi Adam!

  I’m so glad it’s been all figured out!

  Happy Blogging!