Domain Mapping Is Not Working – Is There a Way to Contact WordPress to Tell Them That Their Product

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  alisonrosemunn · Member · Jan 11, 2016 at 1:50 am

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  Domain Mapping is not working. I am very frustrated that I cannot even contact WordPress about this. Does anyone know how to contact them? I’ve paid for this service. It should work. Thank you for any advise you can give.

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  micawbr · Member · Jan 16, 2016 at 1:04 pm

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  If this hasn’t been resolved, add “modlook” to the tags of this forum thread to let a staff member know you need assistance.

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  unsignedartistry · Member · Jan 30, 2016 at 4:13 am

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  modlook

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  auxclass · Member · Jan 30, 2016 at 4:35 am

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  What is the domain name you think you mapped and what is the base WordPress.COM site you did the mapping on??

  that will help the staff help you first – also many of us in the forum can help with things like domain mapping issues – but only if you give us some info so we can maybe help

  note that it can take 24 to 72 hours for domain mapping to fully spread across the internet – access to your site will be erratic during that time and you will be the last one to see the changes

  I have flagged this for the staff to help

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  staff-ozmodiar · Staff · Jan 30, 2016 at 6:16 pm

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  I see two domain mapping upgrades associated with the account. One is working fine, the second is not.

  It looks like your domain is not pointing to WordPress.com name servers yet:

  http://en.support.wordpress.com/domain-helper/?host=travelingrosie.com

  Please go to your domain registrar’s site and log into the control panel. You will need to update the name servers as below:

  NS1.WORDPRESS.COM
  NS2.WORDPRESS.COM
  NS3.WORDPRESS.COM

  For more information, please visit the help documentation provided by the registrar and our support page:

  http://en.support.wordpress.com/domain-mapping/map-existing-domain/

  Let me know if you have any questions!