domain mapping not working

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  rokz03 · Member · Jun 1, 2023 at 6:23 pm

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  Something unexpected happened while accessing this website. It looks like it doesn’t have an active domain connection upgrade to link the requested domain name to the WordPress.com site.

  If this is your domain name and it has recently stopped working, it’s possible that your plan or domain may have expired. Please log in to your WordPress.com account and review the status of your plan and domain.

  The blog I need help with is: (visible only to logged in users)

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  rokz03 · Member · Jun 1, 2023 at 6:41 pm

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  My plan did expire. I reactivated it and now I am trying to restore my site. I tried adding my domain back but it requires an auth code. I go to namecheap for an auth code and they tell me I can’t have access to that unless i have hosting with them, i don’t need their hosting. Namecheap tells me that I need to contact you, and your instructions tell me to contact namecheap so I am stuck in a loop and my website is still down!

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  thesacredpath · Member · Jun 1, 2023 at 9:59 pm

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  Can you verify the domain you are wanting to add back to the site? Is it silverstreet.capital ?

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  rokz03 · Member · Jun 2, 2023 at 12:53 pm

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  Yes it is silverstreet.capital

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  machellie · Staff · Jun 2, 2023 at 1:06 pm

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  Hi there, @rokz03!

  Thanks for confirming.

  The issue here is that the Domain Connection subscription for silverstreet.capital was missing from your site. That subscription is free with your plan and is needed to connect a domain registered elsewhere to WordPress.com. I was able to add that Domain Connection subscription for you and now this domain is connected to your WordPress.com site.

  You can now visit your WordPress.com site at https://silverstreet.capital

  If you need any additional help, please do not hesitate to reach out!

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  rokz03 · Member · Jun 2, 2023 at 2:34 pm

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  The site isn’t recognizing my log in now

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  rokz03 · Member · Jun 2, 2023 at 2:46 pm

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  Also When I go to settings to launch site, this happens

  

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  machellie · Staff · Jun 2, 2023 at 4:16 pm

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  Hi there, @rokz03!

  This issue should now be resolved. Thanks for flagging that!

  You can now edit and save changes on your site.

  If needed, you can also restore a backup at any time at My Site → Jetpack → Backup

  Let me know if you have any questions!

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  rokz03 · Member · Jun 2, 2023 at 6:03 pm

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  Thank you, the site is back up.

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  machellie · Staff · Jun 2, 2023 at 8:16 pm

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  Happy to hear that, @rokz03!

  Let us know if you need any additional assistance. You can contact us at https://wordpress.com/help/contact at any time.