Domain Mapping Payment

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  lucretiacahill · Member · Dec 17, 2020 at 3:17 am

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  I can’t figure out how to pay for my domain mapping. Help!!!!

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  kokkieh · Staff · Dec 17, 2020 at 6:24 am

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  Hi there,

  Is this for runonmom.com? It looks like that domain mapping renewed on 7 December, but then you cancelled it, so it was removed from your account and your payment refunded.

  You can see both the renewal and your cancellation and refund in your account’s billing history here:

  https://wordpress.com/me/purchases/billing

  We haven’t sold domain mapping as a stand-alone upgrade for several years. Accounts like yours that still had a legacy domain mapping upgrade could continue using and renewing it indefinitely, but the moment you cancelled that upgrade your account lost this legacy status. So now the only way to add a new domain mapping is by upgrading your site to a paid plan.

  I see you’ve already bought a Personal Plan since posting here, so now go to My Site ->Manage ->Domains ->Add, and you’ll be able to add a new domain mapping upgrade to your site.

  Let me know if you have any questions about this.

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  lucretiacahill · Member · Dec 17, 2020 at 1:10 pm

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  I need to map runonmom.com.
  How do I do this?
  thanks.

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  staff-mckluskey · Staff · Dec 17, 2020 at 1:45 pm

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  You can follow the instructions from @kokkieh’s post above – go to My Site ->Manage ->Domains ->Add.
  Here is more information if needed:

  https://wordpress.com/support/domains/map-existing-domain/.