Domain mapping problems

  • Unknown's avatar
    gpeynon · Member ·

    Hi Guys.

    Can you please tell me why after mapping my domain (gpeynon.com), whenever I try to go to my blog it takes me to a GoDaddy page? I do not want GoDaddy to host my site, I simply want my WP site to now be under gpeynon.com.

    Second, I would like to cancel the domain, thegreenreviewblog.com from my WP account (and get a refund if that’s possible as it’s within 28 days) but I cannot find the cancel buttons or the automatic renew button either.

    Thanks for you help,.

    Best wishes,
    Gareth

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    jeremeylduvall · Member ·

    Hi Gareth,

    Can you please tell me why after mapping my domain (gpeynon.com), whenever I try to go to my blog it takes me to a GoDaddy page? I do not want GoDaddy to host my site, I simply want my WP site to now be under gpeynon.com.

    It looks like your name servers aren’t pointed to WordPress.com. Can you change them to the following at GoDaddy?

    NS1.WORDPRESS.COM
NS2.WORDPRESS.COM
NS3.WORDPRESS.COM

    Instructions can be found here:

    http://en.support.wordpress.com/domains/map-existing-domain/#how-to-change-your-name-servers

    Your domain should begin working shortly after that!

    Second, I would like to cancel the domain, thegreenreviewblog.com from my WP account (and get a refund if that’s possible as it’s within 28 days) but I cannot find the cancel buttons or the automatic renew button either.

    It looks like that domain is owned under a different user account. The request for cancellation will need to come from the user that owns the domain. Do you potentially have multiple accounts at WordPress.com?

    Just a note, according to the public record for that domain, it looks like it was registered on 5/17/14. The cancellation window for domains is two days (other upgrades are 30 days) so unfortunately, we will not be able to issue a refund. However, if create a cancellation thread request from the account that owns the domain, I can definitely help you cancel the domain so you will not be charged again in the future.

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