Domain mapping refund

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  tumainicarayol · Member · Jul 27, 2013 at 9:49 pm

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  While trying to sort out an altogether different domain issue, I was misled into renewing my domain mapping. It said “Status: Expired on July 10, 2013. This upgrade expired on July 10, 2013” despite the fact I already had renewed it until July 10th 2014. So now it is renewed until 2015.

  I would like a refund, however the regular refund link doesn’t work…

  The blog I need help with is: (visible only to logged in users)

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  ljkjklqljkhwhljkfqjhklfqjlkqjlh · Member · Jul 27, 2013 at 10:53 pm

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  Hi there. I’ve flagged this thread for Staff assistance. Please subscribe to this thread if you haven’t already, and be patient while waiting for a staff member to assist you.

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  tumainicarayol · Member · Jul 28, 2013 at 5:22 am

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  Thank you.

  I should add the actual issue I’m having since I understand the problem now but have no solution. I renewed Domain Mapping at the start of the month when prompted but, unlike with previous years, I received no warning that my actual domain needed renewing. On the 27th, the primary link I use (footfault.net) just immediately went down.

  I’ve searched around the store area for a way to renew this domain but it’s still listed here http://i.imgur.com/Lta95RR.jpg as if it’s still a working domain, so there’s no way to renew it. However when I go to Domain Administration -> Manage Your Domains and then log into Automattic, it says I currently own 0 domains and the entire page shows no log of any domain. What should I do?

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  kardotim · Member · Jul 29, 2013 at 9:35 am

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  My colleague has contacted you by e-mail about this matter. Could you please reply back to him. He’s part of the Store team who’s responsible for all issues related to upgrades.

  Thank you!