Domain Mapping renewal problems

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  martixk · Member · Nov 6, 2013 at 6:57 pm

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  Hi. I can not renew my Domain Mapping for martacastellaescola.wordpress.com (martacastella.com). I can not find where to do it: I don’t see no option to pay or renew, or cancel, or any icon of PayPal, VISA, or similar.

  I send you the address of two screenshot:
  http://martacastellaescola.files.wordpress.com/2013/11/mis-actualizaciones.jpg
  http://martacastellaescola.files.wordpress.com/2013/11/dominios.jpg

  And the domain mapping expires tomorrow, 7.!!

  Thanks in advance
  Marta

  Please, answer to my webmaster: (email visible only to moderators and staff)

  The blog I need help with is: (visible only to logged in users)

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  auxclass · Member · Nov 6, 2013 at 7:26 pm

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  You need to be logged in as the EXACT account that owns an Upgrade to renew it – is there another account you might have used to purchase the upgrade?

  Your screen shot matches the screen shot for a blog that I Admin but do not own the domain mapping upgrade

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  auxclass · Member · Nov 6, 2013 at 7:39 pm

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  PS – if you look at the Domain Mapping page, you will see the account that owns the upgrade – you need to contact that person

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  martixk · Member · Nov 6, 2013 at 10:50 pm

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  Where is the Domain Mapping page?

  Marta

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  auxclass · Member · Nov 6, 2013 at 10:54 pm

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  This page http://martacastellaescola.files.wordpress.com/2013/11/mis-actualizaciones.jpg

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  kardotim · Member · Nov 7, 2013 at 8:51 am

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  The domain mapping upgrade just expired.

  To purchase the domain mapping upgrade again, go to Store > Domains on your blog’s dashboard and follow the steps there.

  Let us know if you need any help.

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  martixk · Member · Nov 7, 2013 at 2:07 pm

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  Thanks, auxclass and kardotim.
  Finally I did not know what the problem was. Perhaps the first time I paid the domain mapping with another user??
  When teh domain mapping expired, everything was easy: I paid for the renewal without problems.

  thanks a lot
  Marta & Jorge

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  kardotim · Member · Nov 7, 2013 at 2:41 pm

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  I’m glad it’s working for you now. Feel free to contact us if you have any other questions.