Domain Mapping Tool Not Working for Days

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  jimmcl61 · Member · Nov 24, 2014 at 6:00 pm

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  I’d like to be able to map my domain to my WP blog, but the system is not responding to my purchase. After submitting all required information, all I get is a ‘processing’ message for hours. Is there a status for when this service will be available?

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Nov 25, 2014 at 4:01 am

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  That’s very strange. Is this the process you have been trying to use? Mapping an existing domain that you already own http://en.support.wordpress.com/domains/map-existing-domain/ No one else has reported this so I’ll tag this thread for a Staff follow-up.

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  jimmcl61 · Member · Nov 25, 2014 at 10:00 am

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  Yes, I entered through the store. Chrome browser.

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  jimmcl61 · Member · Nov 25, 2014 at 10:05 am

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  I just tried again from my tablet and it worked.

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  gracejiyoung · Member · Nov 25, 2014 at 11:04 pm

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  @jimbutt-

  Can you please try clearing out your cache and cookies using the guide below?

  Solve Common Browser Issues

  I am able to see your site on Google Chrome as seen here:

  

  Let me know if you have any questions with this!

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  jimmcl61 · Member · Nov 25, 2014 at 11:07 pm

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  The issue was resolved this morning.

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  gracejiyoung · Member · Nov 25, 2014 at 11:12 pm

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  Perfect.

  Cheers!