domain name

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  barkhag22 · Member · Jul 10, 2023 at 3:57 pm

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  I have a made a purchase for the domain name But I am unable to see it here the amount has been deducted already. But I have not received any email of confirmation I have checked my spam emails. Also I have made purchase on 28 June so its been 10 days

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  helper-heroponriki · Member · Jul 10, 2023 at 5:21 pm

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  Hello there!

  Could you kindly let us know what domain you purchased? By providing us with that information, we’ll be able to assist you more effectively.

  Thank you!

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  barkhag22 · Member · Jul 11, 2023 at 6:28 pm

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  Hi,

  Thanks for the response. Domain name is : Taallive.com

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  staff-totoro · Staff · Jul 11, 2023 at 11:40 pm

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  Hi there,

  I do not see any upgrades under your @barkhag22 WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/me/purchases/

  Is it possible you made your purchase under a different login?

  I can confirm that Taallive.com is registered at WordPress.com but is under a different account and not your @barkhag22 login. If you do not recall how to log in to your other account you can fill out the form here to get assistance from our Account Recovery team: https://wordpress.com/wp-login.php?action=recovery

  On that form you will be asked to provide a transaction ID for your purchase, which you can typically find on your credit card statement. More info on how to find that here: https://wordpress.com/support/billing-history/#retrieving-a-transaction-id

  Once you are connected to the correct account we are happy to help you with managing your account. Thanks!

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  barkhag22 · Member · Jul 12, 2023 at 2:53 pm

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  Hi ,

  Yes the login is different for the domain purchase that is : (email visible only to moderators and staff)

  Could you please check for this?

  Thanks

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  staff-totoro · Staff · Jul 12, 2023 at 6:56 pm

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  Hi there,

  We are not able to provide hints (as to wether the info you provided is a match or not) but again I recommend that you locate a recent transaction ID, and then use the form here: https://wordpress.com/wp-login.php?action=recovery

  If you know the email address of the account you have the option to send yourself a login link but it may be the case that you have several accounts, so you may wish to try a few of your different email addresses here: https://wordpress.com/wp-login.php?action=lostpassword

  Thanks!