Domain name

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  hypnotoon · Member · Jan 11, 2024 at 1:26 pm

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  Hi,

  This Tuesday, I made a purchase on WordPress.com to obtain the Starter pack with a domain name. Except that I noticed a problem, I saw that I had purchased two domain names, and I refunded the one I didn’t want. It was to find out availability, but I canceled and requested a refund for the wrong domain name.

  Today, WordPress.com uses bryx97.com while I wanted to keep bryx.fr. Is it possible that support can make an exchange? Knowing that the domain bryx.fr has already been registered by WordPress. Is there a way to refund the domain name bryx97.com and put bryx.fr as an included domain? Please.

  Thanks

  PS : this post was translated by Google Translate

  The blog I need help with is: (visible only to logged in users)

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  staff-totoro · Staff · Jan 12, 2024 at 1:21 am

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  Hi there,

  I can confirm that you have already been refunded for the cancellation of bryx.fr which you can see here: https://wordpress.com/me/purchases/billing/

  Because of this I am not able to offer an additional refund, but I am able to swap the cancellation so that bryx.fr is the active domain on your site, and bryx97.com is cancelled instead.

  I have proceeded with this, and restored https://bryx.fr/ to your account. It may take a few hours for you to be able to see it correctly but I can confirm that I am able to see your WordPress.com site at the correct URL when I visit, although there is nothing to see at the moment until the site is launched.

  

  Hope that helps. Please let us know if you have any more questions.

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  hypnotoon · Member · Jan 12, 2024 at 5:08 am

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  Hi,

  Thank you very much for your response, and thank you for the changes. For reimbursement, it doesn’t matter, as long as I have the right domain name, it suits me perfectly.

  Once again, thank you very much