Domain name

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  rutaju · Member · Oct 23, 2017 at 10:35 am

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  Hi there, I asked about this issue more than a week ago, but nothing has changed and I would like to know what to do next to regain my domain name. I cannot understand whether it still belongs to me or no, even though it seems like the refund for it was made. So A) how long does it take for the name to become available? or B) the only way is to repurchase it is on WordPress?

  The blog I need help with is: (visible only to logged in users)

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  ruminatingtips · Member · Oct 23, 2017 at 11:26 am

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  Hello,

  I’ve checked, and it appears that the domain name has already been renewed, and set to expire on this date: 2018-10-13. Do you still have access to this site?

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  staff-zinnia · Staff · Oct 23, 2017 at 11:38 am

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  Hi – Are you asking about vilniusplayground.com?

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  rutaju · Member · Oct 23, 2017 at 3:57 pm

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  Thank you both for your replies. Yes, I am asking about vilniusplayground.com.

  So the confusion started when I asked for the premium refund which included the domain name. And it seems that I’ve received it. But then the domain name (vilniusplayground.com) remained unavailable. So I got in touch with WP support and I received the following:

  “You cannot in this moment rebuy the plan and get the domain. It won’t allow that. The only ways would be to wait it out for the domain to be returned to the open pool in what we generally expect will take a week, or get the domain back in this account and pay for it again.”

  That’s why I didn’t understand what’s the situation with the domain name, do I owe it or not really. So from what I understand, the name belongs to me, right?

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  kokkieh · Staff · Oct 24, 2017 at 8:58 am

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  Hi there,

  Your domain is still active in your account. It looks like the person who cancelled it did not do it correctly – they only removed the domain from your account without cancelling it at our domain provider, and the domain was then automatically restored to your account by our system.

  So if you want to keep using it with your WordPress.com site, you can. If you go to My Site ->Domains you should see it there.

  If you want to use it somewhere else, you can point it to another provider by changing the name servers, and you can transfer it away once you’ve owned it for at least 60 days:

  Move Your Domain

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  rutaju · Member · Oct 24, 2017 at 1:11 pm

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  Thanks!

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  kokkieh · Staff · Oct 24, 2017 at 3:44 pm

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  You’re very welcome :)