Domain name

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  drissbaidou · Member · Jul 27, 2020 at 12:01 am

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  Hello WordPress.
  I’m developing a website for one of my clients that having already a domain name reserved in WordPress.com on 2019-07-27 but before the expiration of his domain name (2020-07-27 ) he updated automatically (activated on panel ) his subscription on (2020-07-24) and yesterday he just comes to cancel the subscription and the domain name (website) is offline. i check if the domaine name is available and i found it will be expired on 2021-07-24.

  i’m asking if it’s possible to transfer the domain name to anther registrar and how much time it will take to be available (After canceling )..

  Stay Safe and have a Good Day
  Thank You

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  staff-mckluskey · Staff · Jul 27, 2020 at 11:28 am

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  Hi there!

  What is the domain name in question so that we can have a look?
  Domain transfers usually take around 5 days but you won’t be able to transfer an expired domain, you’d need to renew it before.

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  drissbaidou · Member · Jul 27, 2020 at 2:19 pm

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  Hi #fresatomica
  The domain name is http://www.mirleftsurfguiding.com

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  staff-blorbo · Staff · Jul 27, 2020 at 6:01 pm

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  As mentioned during the domain cancellation, we cannot guarantee when or even if they’ll be able to re-register the domain. That is because the majority of the cancellation process is outside of our control, and this is true for all domain registrars.

  The good news is that the domain is still under the grace period and can still be be recovered by us within the next 3 days. After that, we won’t have any control.

  If you would like to do this, I have sent a payment request for the $18 domain registration fee to the email address on the account which owned the domain, since they have already received a full refund.

  Once paid, please reply here to let us know, and we’ll recover the domain. Again, this will only be possible for the next 3 days. After that, we cannot guarantee when or even if you’ll be able to re-register the domain.

  Once the domain is recovered here, you’ll be able to direct it anywhere simply by changing its name servers: https://wordpress.com/support/move-domain/change-name-servers/

  And, after 60 days (another policy outside of domain registrar control), you’ll be able to transfer it elsewhere: https://wordpress.com/support/move-domain/transfer-domain-registration/

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  drissbaidou · Member · Jul 28, 2020 at 11:24 am

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  Hello Macmanx

  Thank you for your reply. i would like to inform you that i got the email and i payed the registration fee. could you please recover the domain

  Thank You

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  staff-mckluskey · Staff · Jul 28, 2020 at 1:23 pm

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  Thanks! The domain is already back on your account.
  I hope that helps :)

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  mirleftsurfguiding · Member · Jul 28, 2020 at 7:40 pm

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  Thank you so much for great support and help :) i really appreciate all your efforts to help. now i can give good news to my client

  Stay safe and have a good day :D
  Thank you