domain name confusion

• 

  jlc5f · Member · Jul 25, 2023 at 5:57 pm

  • Copy link
  • Add topic to favorites

  WordPress is charging me for my domain name ‘jeancooper.com’, but whois tells me the registrar for that domain is whois.namecheap.com. Namecheap.com says they can’t help me because I can’t remember my user id and password for their site. I am so confused. Can you help me?

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

• 

  staff-95percentghost · Staff · Jul 27, 2023 at 5:54 am

  • Copy link

  Hi! Your domain is definitely registered via Namecheap. The charge here on WordPress.com is for connecting the jeancooper.com domain to your blog that is hosted here on WordPress.com:

  

  However for the domain name management itself – that will specifically still be at Namecheap; unfortunately as they have an entirely separate system from us, we don’t have any way to help you access your Namecheap account and therefore the domain management.

  I had a look at the Namecheap site, and it looks like they have some advice for when you can’t remember your user ID:
  https://www.namecheap.com/support/knowledgebase/article.aspx/299/44/i-forgot-the-passwordusername-to-my-namecheap-account-what-should-i-do-now/