domain name confusion
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WordPress is charging me for my domain name ‘jeancooper.com’, but whois tells me the registrar for that domain is whois.namecheap.com. Namecheap.com says they can’t help me because I can’t remember my user id and password for their site. I am so confused. Can you help me?
WP.com: Yes
Jetpack: No
Correct account: YesThe blog I need help with is: (visible only to logged in users)
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Hi! Your domain is definitely registered via Namecheap. The charge here on WordPress.com is for connecting the
jeancooper.comdomain to your blog that is hosted here on WordPress.com:
However for the domain name management itself – that will specifically still be at Namecheap; unfortunately as they have an entirely separate system from us, we don’t have any way to help you access your Namecheap account and therefore the domain management.
I had a look at the Namecheap site, and it looks like they have some advice for when you can’t remember your user ID:
https://www.namecheap.com/support/knowledgebase/article.aspx/299/44/i-forgot-the-passwordusername-to-my-namecheap-account-what-should-i-do-now/
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