domain name help

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  kevinlapro · Member · Apr 25, 2017 at 10:08 am

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  Hi there, I recently changed my domain name
  Old domain name: theanansi.com
  New domain name: kevintesta.com

  It seems I made a typo and I can no longer sign onto my dashboard. Please help.

  The blog I need help with is: (visible only to logged in users)

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  otpidusprime · Member · Apr 25, 2017 at 10:13 am

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  Hello @kevinlapro,
  If you cannot login to your account and forgot your password, go here to reset your password: https://en.wordpress.com/wp-login.php?action=lostpassword

  Read more about resetting password here:
  https://en.support.wordpress.com/passwords/#lost-password

  If you lost access to your account, you can fill up this account recovery form: https://wordpress.com/wp-login.php?action=recovery, using which you have to prove the ownership of the account to the staff when they contact you via the email provided by you on the “What email address should we contact you at?” field.

  Read more about account recovery here:
  https://en.support.wordpress.com/account-recovery/

  If you need staff assistance here, you can tag this question with the modlook tag on the Tags section of the sidebar.

  Read about the modlook tag here: https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

  You can also subscribe to this topic by clicking on the “Subscribe to Topic” link on the sidebar to get email notifications whenever someone posts an answer to this thread.

  Hope this helps. Thanks! 🙂

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  kokkieh · Staff · Apr 26, 2017 at 8:54 am

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  Hi there,

  Your site is a self-hosted site using the WordPress.org software. With self-hosted sites, changing the domain in the site settings breaks the site if you don’t follow the correct process. You can find the instructions on how to do this correctly here:

  https://codex.wordpress.org/Changing_The_Site_URL

  To fix this you’ll need to access your site’s files directly via FTP access at your host, so you’ll need to contact them for help with this. We have no access to your dashboard, nor to your site’s server, so we’re not able to help you in this forum.