Domain Name in Redemption period.

aviatrixblog · Member · Oct 26, 2016 at 4:42 pm
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I need to renew the domain name- I was hoping to speak to somebody at WP!! Any ideas on easy ways to do this if the domain is in a redemption period.

Many thanks

Nick Bailey

The blog I need help with is: (visible only to logged in users)
timethief · Member · Oct 26, 2016 at 7:15 pm
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1. What is the domain URL?
2. What is the underlying .wordpress.com URL?
3. Exactly which username account registered the underlying .wordpress.com blog and purchased the upgrade for it?
4. When was the upgrade purchased?
5. When did the expiration take place?

I typed modlook into the sidebar tags on this thread for Staff help. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then please subscribe to this thread so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
aviatrixblog · Member · Oct 27, 2016 at 8:41 am
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Thank you very much for your help. I am not sure I can answer all those points. A website designer did the website and seems now not to know anything about it!! Hope a moderator can jump in and help out.
kokkieh · Staff · Oct 27, 2016 at 2:15 pm
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Hi there,

Is this for the domain, aviatrixblog.com?

That domain expired on 17 July and is currently in Redemption with our registrar. It should still be possible to get the domain back for you, but our registrar charges an $80 fee to restore a domain from redemption. I’ll need you to agree to that fee before I can get the process started.
aviatrixblog · Member · Oct 28, 2016 at 2:59 pm
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Yes please – can we pay the $80
aviatrixblog · Member · Oct 28, 2016 at 4:29 pm
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yes, that is the domain aviatrixblog.com

many thanks

N
aviatrixblog · Member · Oct 31, 2016 at 5:03 pm
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How are you getting on? I haven’t had a request for $80s, but happy(ish) to pay.
aviatrixblog · Member · Nov 1, 2016 at 10:22 am
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can you please respond as it is getting quite urgent at this end. Does anybody see this post???
aviatrixblog · Member · Nov 1, 2016 at 11:20 am
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is there a telephone number i can call to discuss please
aviatrixblog · Member · Nov 1, 2016 at 4:02 pm
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hello!!! anyone there?
staff-zinnia · Staff · Nov 1, 2016 at 4:22 pm
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Hi there –

I’ve sent an email your way with a payment link for the redemption fee. Please let me know if you do not receive that email.
aviatrixblog · Member · Nov 1, 2016 at 4:24 pm
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Thanks for getting back to me

It should be sent to (email redacted)

is that ok??
staff-zinnia · Staff · Nov 1, 2016 at 6:33 pm
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The email was sent to the address listed at wordpress.com/me/account/ Did you receive the email?
aviatrixblog · Member · Nov 1, 2016 at 6:58 pm
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we haven’t got the email. can you send it to helen at aviatrix co uk

please
staff-zinnia · Staff · Nov 2, 2016 at 1:02 am
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I’ve sent it to that address. Let me know if you do not receive it.
aviatrixblog · Member · Nov 2, 2016 at 3:11 pm
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we have got it and making payment – thank you for your help
aviatrixblog · Member · Nov 2, 2016 at 3:14 pm
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Paid- many thanks
staff-zinnia · Staff · Nov 2, 2016 at 4:24 pm
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Thanks for the update. I’ve contacted our domain partner to request that the domain be restored. Once we hear back from them we will send a note your way via email.
aviatrixblog · Member · Nov 3, 2016 at 9:55 am
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Thank you – everything is back on.
staff-zinnia · Staff · Nov 3, 2016 at 10:52 am
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Fantastic! Take care :)

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