domain name liimboutique.org expired

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  liimcitron · Member · Nov 28, 2016 at 9:01 pm

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  Hi
  The francophone forum said me to write you to find a solution.
  My problem is that i didn’t payed in time and the domain upgrade for my blog liimboutique.org expired .
  I had a big problem with my mailbox that why i’ve passed the moment.
  I would like to know how can i renew the upgrade.
  I will be very very grateful to read your answer.
  liimboutique.org is a site with a store online …
  Thank you very much for your answer
  Sarah

  The blog I need help with is: (visible only to logged in users)

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  kokkieh · Staff · Nov 29, 2016 at 1:14 pm

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  Hi there,

  We sent the first email that the domain is expiring on July 16 already, and we sent a few more after that. If you did not receive it Gmail might have marked it as spam of filtered it.

  It appears your domain is now in redemption with our registrar. I am still able to get the domain back for you, but the registrar charges a $80 fee to restore a domain at this point, so I will need you to agree to that fee before I can start the recovery process.

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  liimcitron · Member · Nov 29, 2016 at 2:26 pm

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  Hi
  Thank you very much for your fast answer, it’s very kind.
  I am of course agree to pay 80$ if i can get back the domain if after the site liimboutique.org will be able to fonctionate!
  I am waiting for your instructions of payment.
  Thank you

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  kokkieh · Staff · Nov 29, 2016 at 3:23 pm

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  I’ve emailed you a link you can use to pay the recovery and renewal fees. I’ll be notified once you pay, and then I’ll contact our registrar to restore the domain.

  If the recovery fails you will be refunded in full, but I’m confident we’ll still be able to get your domain back at this point.

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  kokkieh · Staff · Nov 29, 2016 at 3:41 pm

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  Thank you for your payment. I have emailed our registrar to restore the domain, liimboutique.org. I will let you know as soon as they’ve reactivated it.

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  liimcitron · Member · Nov 29, 2016 at 3:45 pm

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  Thanks to you.
  I’m waiting for your mail.

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  kokkieh · Staff · Nov 30, 2016 at 5:05 am

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  Your domain has been restored and I’ve reactivated it on your account.

  Were you using that domain with your WordPress.com site, or with a site hosted somewhere else? If your site is somewhere else, can you please give me the name servers of your hosting provider, then I can point your domain back there for you again.

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  liimcitron · Member · Nov 30, 2016 at 2:27 pm

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  Hi,
  My site is hosted by franserv hebergement
  I have this information , i don’t know if it’s what you are looking for:

  > ns1.franceserv.com
  > ns2.franceserv.com

  Thank you very much

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  kokkieh · Staff · Nov 30, 2016 at 4:12 pm

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  Perfect, thanks. I’ve added those back to your domain, and your site should be working again in a few hours. Please let me know if it’s not working yet by tomorrow.

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  liimcitron · Member · Nov 30, 2016 at 5:15 pm

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  Yaaaay it works!
  Thanks a lot

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  kokkieh · Staff · Dec 1, 2016 at 8:37 am

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  Thanks for letting me know :)