Domain name – mapping issue

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  hethervaai · Member · Oct 29, 2020 at 1:06 am

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  Hi there,

  I’m trying to set up a woocommerce website for our store. When I get up to the part of connect a domain name (I already own) and mapping it to wordpress the below message appears – ‘There was an issue registering your site. Please contact WordPress.com support to assist.’ I even tried the option of taking a free domain but the same message appears. Appreciate your assistance on this matter.

  Thank you

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  mishkausa · Member · Oct 29, 2020 at 1:30 am

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  Hi there,

  There was a similar issue described here here.
  Perhaps your account owns a suspended site?

  More explained here https://en.support.wordpress.com/suspended-blogs/.

  Best!

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  hethervaai · Member · Oct 29, 2020 at 1:47 am

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  Hi, thanks for responding – that issue is for a website. I have yet to set up a website because of the above mentioned issue.

  Thank you,

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  staff-mckluskey · Staff · Oct 29, 2020 at 8:34 am

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  Hi there,

  I understand that you’re working on the site hethervaai.wordpress.com, is that correct?
  What is the domain you were trying to map?
  Remember that, to map a domain, you will need one of our paid plans and, since you’re looking to use WooCommerce, you’ll need plan Business or eCommerce:

  https://wordpress.com/support/business-plan/
  https://wordpress.com/support/ecommerce-plan/

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  hethervaai · Member · Oct 29, 2020 at 5:59 pm

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  Hi there,

  I’m trying to set up a new site, not hethervaai.wordpress.com, under a different name (eveniBlue) but I can’t set up a new website without an error popping up. After I select the payment option – eCommerce an error message appears.

  Thank you,

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  staff-blorbo · Staff · Oct 29, 2020 at 6:52 pm

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  There is a suspended site under your account.

  If you contacted us through the “click here to contact us” link in the notice on your Dashboard, our Terms of Service department definitely received your request, and they’ll be getting back to you ASAP.

  If you cannot access your Dashboard, please contact us through https://wordpress.com/support/suspended-blogs/

  As a policy, please refrain from discussing Terms of Service issues on the public forums.

  Thank you for your patience!