Domain name not included in premium renewal?

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  sophypoo77 · Member · Jun 26, 2013 at 3:04 am

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  I have just paid my premium annual renewal $99.
  As far as I was aware, that included my .com domaim name.
  Now wordpress is telling me that my domain is about to expire and I need to pay a further $26?
  Help please.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Jun 26, 2013 at 3:12 am

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  That’s odd. You should see the upgrade entries here:
  Dashboard > Store > My Upgrades
  Dashboard > Store > Billing History

  I’ll tag this thread for Staff assistance. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

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  sophypoo77 · Member · Jun 26, 2013 at 4:29 am

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  Thank you for replying.

  I have just gone in and checked my billing history and I definitely did not have to pay the extra $26 last year when I originally purchased the premium upgrade. Strange.

  I hope staff can shed some light on the subject for me

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  timethief · Member · Jun 26, 2013 at 4:34 am

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  Not to worry as Staff will sort this with you when they can.

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  jackiedana · Member · Jun 26, 2013 at 10:31 pm

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  Hi sophypoo77,

  For some reason your domain wasn’t linked with your premium upgrade. I’ve fixed that issue and renewed your domain for you, so you should not only be all set for this year, but this issue should not happen again when renewal time comes around next year.

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  sophypoo77 · Member · Jun 27, 2013 at 12:00 am

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  Thank you so much :)
  I was worried as it was about to expire and I didn’t want to loose my .com but also didn’t want to pay any more money! The exchange rate had already squeezed an extra $10 out of me as it was ;)
  Cheers!