Domain name not registered on my blog
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I created a new blog and registered a new domain name through wordpress a couple of hours ago. I received the paypal receipt but I didn’t get any emails from wordpress saying that this worked nor can I see it when I look at the domains for my blog. Does it take some time for it to appear against my blog??
I actually want to cancel the domain name registration hence the query.
The blog I need help with is: (visible only to logged in users)
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What does it say on the My UPgrades page of the blog? That’s where you can ask for a refund.
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It appears in my billing history but does not appear in the My Upgrades section or in My Domains.
I have given it over night now and it still does not appear. This process should not take this long considering I have paid for it.
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If I try and re-register the domain name it says it is available so obviously something has happened and it hasn’t worked. Can anyone help me??
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I flagged this for staff attention. They can sort it out. Refunds can take several days to appear, unfortunately.
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Just so staff know I haven’t been able to request a refund yet as the domain doesn’t appear to be registered against my blog yet.
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Hi there,
It looks like you have submitted a payment dispute to PayPal. As soon as a dispute is submitted to PayPal, the issue is out of our hands and so there isn’t anything which we can do.
PayPal will investigate the entire issue and will provide a refund once they have completed their investigation.
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According to Paypal this is what will happen:
“By opening a dispute in the Resolution Centre, you will be working directly with the seller to resolve this issue. We will email you when the seller posts a response.” So according to Paypal I am waiting on your response. Is someone going do that sometime soon?If you had provided me with the item that I had purchased at the time or at least provided me with support when you guys knew that this process was not working I would have never been in this position.
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There was an error with our registrar partners when you attempted to register your domain, for which I apologize. We are always willing to work with you to make sure you either get your domain or get a refund if you choose to not pursue registering a domain with us after all.
In regards to your chargeback, I have checked with our store department and the process which PayPal follows will take up to 70 days to fully complete (this is not a delay on our part, but the length of time which PayPal takes to process these claims).
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Paypal is waiting for us to resolve the dispute together. As soon as you refund me, I can close the dispute in Paypal.
It has not been escalated to a claim yet. This only happens after 20 days if you do not provide me with a refund in that time.
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I’ve sent you an email to the address which we have on file. It should be waiting for you now if you want to check that mailbox.
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