domain name refund

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  experiencehifi · Member · Jan 27, 2016 at 12:43 am

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  Hello. This isn’t really a ‘forum’ question, but asking here is my only option.

  Essentially I bought a domain and then changed my mind within 48 hours and followed steps for a refund. However, though they removed he domain name wordpress.com they did not refund the money.

  I would like either the domain back or a refund. Who should I contact about this? Or is this delay to be expected?

  Thanks

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  timethief · Member · Jan 27, 2016 at 5:20 am

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  Every WordPress.COM blog has a sole owner. It is the person with the WordPress.COM username account who registered the blog under that username account and a single associated email address, and who is the original Admin of the blogs registered under that username account.

  You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard and cancel any upgrade.

  WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.

  The refund period for Domain Registrations and Renewals is 48 hours and is clearly stated here. https://en.support.wordpress.com/my-upgrades/#canceling-upgrades

  Note: It takes from 1 – 2 weeks for the refund to be received.

  Provided you are logged in under the exact same username account that purchased the upgrade, and you are within the allowed time frame for refunds, you can cancel domain mapping and request a refund from your dashboard > Store > My Upgrades. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

  Be aware that I typed modlook into the sidebar tags on this thread for a Staff follow-up. If you purchased the domain through wordpress.COm then Staff need to know if you want to use the domain URL on another site or not.

  Please subscribe to this thread so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  carinapilar · Member · Jan 27, 2016 at 5:35 pm

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  Hello experiencehifi!

  Could you tell us which is the domain you cancelled?

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  experiencehifi · Member · Jan 27, 2016 at 11:22 pm

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  Thanks for the responses,

  Domain I cancelled was experiencehifi.com

  Thanks

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  carinapilar · Member · Jan 28, 2016 at 12:42 pm

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  experiencehifi, I cheked your account and found that the value of the domain wasn’t refunded, like you said. Do you want the domain back or the refund?

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  experiencehifi · Member · Jan 30, 2016 at 2:49 am

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  Hello,

  I will take the Domain back so long as I am able to transfer it to another hosting site. Do you have any information on how to do this?

  Thanks

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  carinapilar · Member · Jan 31, 2016 at 11:39 pm

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  experiencehifi, I’m going to send an email to the address associated with your WordPress.com account, then we can proceed with your situation. Please post here if you don’t receive it.