Domain name renewal
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I want to transfer my domain name of (email visible only to moderators and staff) to GoDaddy email. My email isn’t working cause my domain name expired with you guys. What would be the next steps?
The blog I need help with is: (visible only to logged in users)
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Hi stockdalerb30,
My email isn’t working cause my domain name expired with you guys. What would be the next steps?
playeressence.com expired on 2017-06-14 and is currently in the redemption period:
We can still try to recover it but you will need to pay an $80 redemption fee in addition to the $18 domain costs. If you agree, I can generate a payment request and contact our domain registrar once it has been paid.
If you don’t want to pay the fee you can wait until the domain is released, although this can take 80 days or more. There are also no guarantees you will be the first to register it again.
Please let me know what you would like to do and we’ll go from there.
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Ok, that’s fine. I’ll pay the fee. Although I wish it didn’t cost so much, considering I was with you guys for 5 years+.
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Although I wish it didn’t cost so much, considering I was with you guys for 5 years+.
I’m afraid we are charged this fee to recover a domain in redemption so it isn’t possible for us to waive it. I’ve sent a payment request to the email address on your account, please let me know if you don’t receive it.
Thanks!
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Hi, I no longer have access to the email account listed. Can you please send the payment request to: (email visible only to moderators and staff)
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I updated my email with the address I would like you to send it to, could you send the payment request there?
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Hi stockdalerb30,
Sure! I resent the payment link, can you confirm it came through to you? If not, please also check your spam folder in case it went there.
Thanks!
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Ok, I just paid for it. Do you know how long it will take before I’ll be able to see my emails again?
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Hi stockdalerb30,
Thanks for your payment. I’ve contacted our registrar and we usually hear back in 2-3 business days. I’ll be in touch as soon as I have an update though.
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Good news! We were able to recover playeressence.com and the domain is now active on your account:
https://wordpress.com/domains/manage/
Come back to me if you need any further help.
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Hi, in order to get my email set up. GoDaddy gave me MX numbers to plug in on the domain. I don’t know how to access the location to plug in the MX numbers, can you help me if I give you the numbers?
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in order to get my email set up. GoDaddy gave me MX numbers to plug in on the domain.
If playeressence.com was using WordPress.com name servers, the MX records could be updated through your account here. However, the name servers for your domain are currently pointing to GoDaddy.
You will need to update the name servers through your GoDaddy account and there should be an option to manage DNS from your hosting account.
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I was told by GoDaddy that I have to put in some settings in order to see my old emails. Do you know where I would be able to put in the DNS correct settings on wordpress?
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Hi stockdalerb30,
I’ve sent an email to the address on your account which contains a draft email for you to send to GoDaddy. I’ll follow up with you there. Please let me know if you don’t receive it.
Thanks!
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They’re telling me I need you guys to point these name servers on the word press end, can you do it for me or show me how to?
ns19.domaincontrol.com
ns20.domaincontrol.com
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Hi stockdalerb30,
Sure! The name servers for your domain can be updated through your WordPress.com account using these steps:
https://en.support.wordpress.com/move-domain/change-name-servers/
I double checked the domain and you are already using both of the name servers you mentioned:
ns19.domaincontrol.com ns20.domaincontrol.com
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