domain name renewal

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  tidalcommunications · Member · Aug 14, 2017 at 2:04 pm

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  The domain I need to renew is: http://www.islandhopco.com
  Please help! My site is down right now and I need to renew it asap. It is registered through WordPress.

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  justjennifer · Member · Aug 14, 2017 at 2:22 pm

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  Hi there, this thread is tagged for Staff assistance. It looks like your above domain is currently in the redemption period.

  When a domain enters redemption there is an additional US$80 fee imposed by the domain registrar on top of the domain registration fee itself. Staff will need your agreement to pay that additional fee. Please let them know here. In case it is relevant, you need to reply from the account that purchased the upgrade.

  In general, here’s what happens when a domain expires: https://en.support.wordpress.com/domains/domain-expiration/

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  gemmacevans · Member · Aug 14, 2017 at 2:41 pm

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  Hi tidalcommunications,

  islandhopco.com expired on 2017-06-21 and is currently in the redemption period:

  Recover an Expired or Cancelled Domain

  We can still try to recover the domain but you will need to pay an $80 redemption fee in addition the regular $26 domain cost. If you agree, I will send a payment request and contact our domain registrar once it has been paid.

  If you don’t want to pay the fee you can wait until the domain is released, although this can take 80 days or more. There is also no guarantee you will be the first to register it again.

  Please let me know which option you would prefer.

  Thanks!

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  tidalcommunications · Member · Aug 14, 2017 at 2:48 pm

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  Thanks, I will pay the redemption fee and additional domain cost. Please send a payment request!

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  tidalcommunications · Member · Aug 14, 2017 at 2:50 pm

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  Will the payment request come by email?

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  gemmacevans · Member · Aug 14, 2017 at 3:20 pm

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  Hi tidalcommunications,

  Will the payment request come by email?

  I’ve just sent a payment request to the email address on your Account Settings page.

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  tidalcommunications · Member · Aug 14, 2017 at 4:16 pm

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  I’ve updated my email address. Please send it to (email visible only to moderators and staff). Thanks!

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  tidalcommunications · Member · Aug 14, 2017 at 4:16 pm

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  (email visible only to moderators and staff)

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  tidalcommunications · Member · Aug 14, 2017 at 4:21 pm

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  Or use (email visible only to moderators and staff). Thank you

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  justjennifer · Member · Aug 14, 2017 at 4:21 pm

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  Hi there, our forum software is set to redact email addresses from public view, but Staff can still see them. I’ve removed it from your above post.

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  justjennifer · Member · Aug 14, 2017 at 4:22 pm

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  Now posts.

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  tidalcommunications · Member · Aug 14, 2017 at 4:23 pm

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  ok great! thank you

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  tidalcommunications · Member · Aug 14, 2017 at 4:23 pm

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  I’m just waiting for the payment request to come through (email visible only to moderators and staff). Thank you!

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  gemmacevans · Member · Aug 14, 2017 at 4:24 pm

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  I can only send the payment request to the email address on your Account Settings page. If you confirm you are happy for me use to the email address there I can resend it :)

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  gemmacevans · Member · Aug 14, 2017 at 4:25 pm

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  It looks we posted our replies at the same time — I’ve just resent the payment request to you.

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  tidalcommunications · Member · Aug 14, 2017 at 4:25 pm

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  No problem – use the email address on the Account Settings page please! If you can resend it now that would be great. Many thanks.

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  tidalcommunications · Member · Aug 14, 2017 at 4:26 pm

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  Perfect thanks

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  tidalcommunications · Member · Aug 14, 2017 at 4:29 pm

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  I’ve completed payment. Can you tell me what the next steps are? How long will it take before the renewal takes affect? Will the website be live again automatically?

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  tidalcommunications · Member · Aug 14, 2017 at 4:58 pm

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  Any help you can provide to get my site back up and running would be greatly appreciated. Many thanks

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  tidalcommunications · Member · Aug 14, 2017 at 9:00 pm

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  I have paid to renew my domain name; can you help me activate the domain and get my website back online?
  Website is http://www.islandhopco.com