Domain name renewal.
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Please, put me in touch with a real live person to work out the payment for the domain name renewal.
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Hi! I’m a live person. Could you send a link to the web page you’re having trouble with? I don’t see any sites associated with this account.
If you have another account here with us, can you log out, then log in using the email address that gets renewal reminders? If you have a current paid plan, that will put you in touch with support directly.
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Elginheritagetrees.ca
Is the domain name.
Thank you for your response.
Is it possible to speak with you over the phone?
Frank Lattanzio, Chairman, Heritage Tree Committee. -
Hi,
So, a couple important things:
1. Your domain name itself is not expired. It is registered with GoDaddy and expires 10-17-21.
2. What has expired is the Domain Mapping upgrade that allows you to use the Elginheritagetrees.ca URL with your WordPress.com site: https://wordpress.com/support/domains/map-existing-domain/ So that will need to be renewed if you wish to continue using that URL with your WordPress.com site.
3. However, the WordPress.com user account you are posting from is not the owner of that upgrade. This typically happens when you’ve ended up with a second WordPress.com user account and that second account is the one that owns the upgrade. You’ll need to log into THAT account in order to make any changes.
If you do not have access to that second account, here are a few options:
Account recovery overview – https://wordpress.com/support/account-recovery/
Lost password tool – https://wordpress.com/wp-login.php?action=lostpassword
Account recovery form – https://wordpress.com/wp-login.php?action=recoveryFinally, even if you do not have access to the correct account, if you have your payment information you can use our “Why was I charged?” tool. It was built for situations such as this:
Let us know if anything is unclear or you have any further questions.
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