domain name renewal

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  anetasperberb205f8bf7a · Member · Sep 23, 2022 at 10:11 pm

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  My site renewed on 9/17/22 WORDPRESS for $66.00.
  On 9/17/22 I also received an email saying that my domain name might or might not renew automatically and that I should check it out.
  However, I cannot access any back-end stuff related to my site. It says I have no purchases. WordPress says I have no sites, but I seem to be able to access the site that viewers would see. (Though I suppose I could be seeing a cached version. I can’t make any site updates to see if I am seeing a live site.)

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

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  staff-blorbo · Staff · Sep 23, 2022 at 10:52 pm

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  Hi there, it looks like you have more than one account here. :)

  You can regain access to the correct account using that transaction ID: https://wordpress.com/support/account-recovery/#account-recovery-form

  Please let us know if you have any more questions!