Domain name suppressed by accident

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  marlene35 · Member · Apr 6, 2017 at 12:06 pm

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  Hi !

  I’ve suppressed my domain name : leboidoirdelili.com by accident, and I can’t get it transfered to OVH.

  Could you help me ? What should I do to correct this ?

  Thanks a lot Team !

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  staff-zinnia · Staff · Apr 6, 2017 at 3:09 pm

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  Hi –

  I’d like to clarify if it is leboudoirdelili.com that you need assistance with?

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  marlene35 · Member · Apr 6, 2017 at 4:08 pm

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  Hi lizkarkoski !

  That’s right, it’s for : leboudoirdelili.com

  I’m trying to transfer it to OVH because i loved a premium theme that was not compatible with WordPress.com, but they can’t do the transfer and I get this message on my website url : “Warning! Domain mapping upgrade for this domain not found. Please log in and go to the Domains Upgrades page of your blog to use this domain. “

  And an error message from OVH (infrensh sorry!) : “Une erreur est survenue sur l’opération DomainIncomingTransfer n° 151565062 associée au domaine
  leboudoirdelili.com
  Voici le message de retour du robot traitant l’opération à la séquence registryAskTransfer :
  Une erreur est survenue lors de la demande de transfert: le nom de domaine est verrouillé. Veuillez contacter votre registrar actuel pour déverrouillez le nom de domaine, puis relancez cette opération”

  >>> For OVH the domain name is locked, but on WordPress.com’s side ithas been suppressed. Si I don’t know what to so :-o

  Thanks a lot for your help !

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  staff-zinnia · Staff · Apr 6, 2017 at 8:44 pm

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  Ok. No problem. I’ve sent a request to our domain partner to ask that the domain be restored. I’ll post an update once I hear back from them.

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  staff-zinnia · Staff · Apr 7, 2017 at 6:58 pm

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  Howdy –

  I’ve just heard back about leboudoirdelili.com which has been restored to your account.

  Once the domain is 60 days old you’ll be able to transfer it away from WordPress.com.

  Until then, you can point it to your new site by editing the name servers.

  Click on My Sites > Domains > Edit DNS > click the blue toggle that says “use WordPress.com name servers” > A new field will appear where you can add your custom name servers.

  Please let me know if you have any questions about this information.

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  marlene35 · Member · Apr 11, 2017 at 9:09 am

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  Thanks a lot Lizkarkoski !

  :-)

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  staff-zinnia · Staff · Apr 11, 2017 at 7:11 pm

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  No problem! Take care :)

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  marlene35 · Member · Apr 12, 2017 at 8:55 am

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  Hi Lizkarkoski,

  I’m back with a question, sorry !

  Do we have to wait a few days until the domain is restored to the account ?
  Because, when I search how to build a landing page (connected to my account : marlene35) for ” leboudoirdelili.com ” (or : leboudoirdelili.fr), a message tells me that the domain is already taken in WordPress.com.
  But it does not appear in my domains yet.

  I see that I own ” leboudoirdelilidotcomblog.wordpress.com ” and that it is linked to my account, but if I buil my website on this domain, is there a way to display “leboudoirdelili.com” as my “official URL” until I can transfert everything in 60 days ?

  >>> All my professional cards display “leboudoirdelili.com”. :-o

  Thanks a lot again Lizkarkoski !

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  hawaiiwp · Member · Apr 12, 2017 at 9:12 am

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  Hello,

  Once the domain is in your account, you can use it as the primary address for yoursite.WordPress.com.

  Here is more information on how to do that.
  https://en.support.wordpress.com/domains/

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  marlene35 · Member · Apr 12, 2017 at 10:01 am

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  Hello hawaiiwp !

  OK thanks a lot for you answer.

  Have a very nice day !
  :-)

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  staff-zinnia · Staff · Apr 12, 2017 at 8:10 pm

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  Howdy – hawaiiwp is correct. The custom domain just needs to be marked as the primary. Let us know if you have any trouble with that.

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  marlene35 · Member · Apr 24, 2017 at 8:28 am

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  Hi lizkarkoski & team !

  I’ve already tyed to mark :

  http://leboudoirdelilidotcom.wordpress.com

  as primary domain but when I submit the change, it is not validated and :

  http://leboudoirdelilidotcom.wordpress.com

  stay primary.

  Or maybe the system need time to take this change ?

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  marlene35 · Member · Apr 24, 2017 at 8:29 am

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  Oupss sorry, I meant :

  http://leboudoirdelilidotcomblog.wordpress.com

  stays primary.

  :-o

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  marlene35 · Member · Apr 24, 2017 at 8:34 am

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  Oh it seams like my modification was taken after a few minutes.

  So now, the primary site is :

  https://leboudoirdelilicom.wordpress.com

  Thats’ OK !

  So my last question (sorry!), when will I be able to display my new website here :
  https://leboudoirdelili.com/

  Because all my business cards are marked with this adress and not :
  https://leboudoirdelilicom.wordpress.com

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  staff-zinnia · Staff · Apr 24, 2017 at 6:42 pm

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  Hi –

  I just want to verify if you want leboudoirdelili.com connected to leboudoirdelilicom.wordpress.com or
  leboudoirdelilidotcomblog.wordpress.com?

  Once I hear back from you I’ll set your primary domain as leboudoirdelili.com which is all your visitors will see in their browser.

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  marlene35 · Member · Apr 26, 2017 at 7:44 am

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  Hi !

  I would like leboudoirdelili.com connected to : leboudoirdelilicom.wordpress.com

  Thanks a lot Lizkarkoski !
  :-)

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  staff-zinnia · Staff · Apr 27, 2017 at 2:34 pm

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  No problem. I’ve made the switch. Let me know if there’s anything else I can help you out with! Best wishes :)