Domain name transfer failed

ladyaah · Member · Dec 4, 2017 at 7:25 pm
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Hello,
A few days ago, I transferred my domain name to a new poster and a code was given to me from your registar.
I did everything I need in order to transfer the domain name but it appears the operation failed and I can’t see my domain name in my wordpress account anymore, so I can’t generate a new code and I’m stuck.

Can you please look into this and give me a new code so I can finish the transfer ?

Thank you.
Best regards.

The blog I need help with is: (visible only to logged in users)
supernovia · Staff · Dec 4, 2017 at 11:20 pm
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@ladyaah it appears you cancelled the domain instead of allowing the transfer to go through. We’ll see if we can get it un-cancelled for you.
ladyaah · Member · Dec 5, 2017 at 10:31 am
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@supernovia Ok thanks you. Let’s me know when it’s done.
supernovia · Staff · Dec 5, 2017 at 10:11 pm
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Will do. We hope to hear back soon.
supernovia · Staff · Dec 5, 2017 at 10:52 pm
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@ladyaah we’ve got your domain back :)

You can try the transfer again… just be sure to let it finish. And if you aren’t sure on the status of the transfer, let us know & we’ll check for you. Cheers :)
ladyaah · Member · Dec 6, 2017 at 8:20 pm
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@supernovia I did the transfer again. Can you accept it for going more faster ?
Sincerely
supernovia · Staff · Dec 7, 2017 at 5:47 pm
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@ladyaah I can’t on my end. Are you sure you restarted the transfer correctly though? You may need a new code.
ladyaah · Member · Dec 19, 2017 at 1:50 pm
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Transfer has been canceled and I have a message from 6th december

( Waiting a confirmation of the actual provider)?

Can I have an explanation, please.
supernovia · Staff · Dec 19, 2017 at 8:14 pm
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@ladyaah, the problem was that you cancelled the domain mid transfer.

We have un-cancelled the domain for you. Now that it is back in your account, please initiate a transfer again starting with the first steps here:
http://en.support.wordpress.com/domains/transfer-domain-registration/

This time do not cancel the domain. Wait for the transfer to complete.

If you have already tried re-starting the transfer from that first step, and can’t, please let us know what shows on your side so we can troubleshoot.
ladyaah · Member · Dec 31, 2017 at 10:42 am
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I never cancelled it so I don’t understand. What can I do ?
staff-zinnia · Staff · Dec 31, 2017 at 1:21 pm
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Good morning –

You’ll want to start the transfer again from the beginning as supernovia mentioned.
ladyaah · Member · Jan 2, 2018 at 6:10 pm
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I did the transfert again and I have this message : ” Transfer acknowledgment mail successfully send to (email visible only to moderators and staff), (email visible only to moderators and staff), now waiting answer within 5 days period ”

I have validate the transfert on the (email visible only to moderators and staff)

Do I have something else to do ?
ladyaah · Member · Jan 2, 2018 at 6:10 pm
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I did the transfert again and I have this message : ” Transfer acknowledgment mail successfully send to (email visible only to moderators and staff), (email visible only to moderators and staff), now waiting answer within 5 days period ”

I have validate the transfert on the (email visible only to moderators and staff)

Do I have something else to do ?
staff-zinnia · Staff · Jan 2, 2018 at 6:48 pm
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Nope. Now you just have to wait for the transfer to complete.

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