Domain name with wrong sign up email. HELP

  • Unknown's avatar
    therealibooksly · Member ·

    Hello, when I don’t know how this happened, but it was an error on my part. When I first signed up, I must’ve signed up with the wrong email: (email visible only to moderators and staff) and my domain name that I bought: ibooksly.com is registered with an email that I can’t verify because I don’t have that email ((email visible only to moderators and staff)). How can I correct this so that my ibooksly.com domain name I bought is with the correct email: (email visible only to moderators and staff)? Also, I tried to create a google email account using the incorrect email to see if this would work, but it doesn’t work. Please help me fix this. Thank you so much for your time and help!

    WP.com: Yes
    Correct account: Unknown

  • Unknown's avatar
    therealibooksly · Member ·

    I don’t know how but I have 2 accounts with 2 different emails. The incorrect one: (email visible only to moderators and staff) and the correct one: (email visible only to moderators and staff). Is there a way for me to transfer my domain I bought with the incorrect email and account to my other account and email that is correct?

  • staff-blorbo · Staff ·

    The email address under ibooksly.com is verified.

    If you’re having trouble accessing the account for it, please follow the steps at https://wordpress.com/support/account-recovery/#account-recovery-form and use the transaction ID from the purchase of the site’s Personal plan.

    Once you have access to the account, you can change the account’s email address at https://wordpress.com/me/account

    You’ll be able to use a Gmail alias for that change, so instead of using this:

    yourrealemail (at) gmail (dot) com

    Use this:

    yourrealemail+otheraccount (at) gmail (dot) com

    You can make that +1, +whatever, +doesnotmatter … whatever letters or numbers make the most sense to you. Gmail will ignore the plus sign and anything after it. But we won’t, so it’s in effect a second email account that delivers to the same address.

    If that doesn’t work out for you, please send an email to passwordhelp@wordpress.com explaining the situation, and we’ll see if there’s anything we can do for you.

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