Domain needs to be renewed – past due

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  momalamode1 · Member · Mar 20, 2017 at 4:44 pm

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  Help! I had a baby recently and missed that my domain has expired – and now my blog is down….I am hoping I’m still in grace period so that I can get this back up and resolved. Please help!

  The blog I need help with is: (visible only to logged in users)

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  momalamode1 · Member · Mar 20, 2017 at 4:45 pm

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  The blog I need help with is actually momalamode.net

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  pavanraheja · Member · Mar 20, 2017 at 4:54 pm

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  Hi there,

  That domain has already been removed from our system and is currently in redemption with our registrar. It is still possible for us to recover the domain at this point, but our registrar charges a $80 fee to restore a domain from redemption. We’ll need you to agree to that fee before I can get the recovery process started.

  Otherwise the only option is to wait for the redemption phase to run its course and hope no one else buys it the moment it becomes available.
  Ones you confirm us , someone from the staff will initiate the process. Am tagging the staff to take this ahead.
  Regards

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  momalamode1 · Member · Mar 20, 2017 at 5:12 pm

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  I agree to that fee. Kindly please move ahead as soon as possible. Many thanks

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  staff-doublebassd · Staff · Mar 20, 2017 at 5:48 pm

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  Hi there,

  I’ll be happy to contact the registrar to see if we can restore momalamode.net to your account, but I cannot guarantee that we will be able to get the domain back. If I am successful, I can send you a manual payment request form for you to repurchase the domain.

  I will let you know once I hear back from the registrar.

  Let me know if you have any questions.

  Thanks!

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  momalamode1 · Member · Mar 20, 2017 at 6:12 pm

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  Thank you – I really appreciate it. Please let me know what happens — and what next steps would be if for some reason we can’t get the domain back.

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  staff-doublebassd · Staff · Mar 20, 2017 at 6:21 pm

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  No problem – I will definitely touch base with you as soon as I hear an update.

  Thanks!

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  momalamode1 · Member · Mar 20, 2017 at 6:33 pm

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  Thank you!

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  staff-doublebassd · Staff · Mar 20, 2017 at 8:15 pm

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  Of course!

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  momalamode1 · Member · Mar 20, 2017 at 9:52 pm

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  It’s looking like my blog is back up — do you know if they were able to restore the domain?

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  momalamode1 · Member · Mar 20, 2017 at 10:02 pm

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  How can I pay the fee for this? And also do auto renew going forward so I’m not in this position again? Thank you!

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  staff-doublebassd · Staff · Mar 21, 2017 at 3:14 am

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  Hi there,

  Yes, we were able to restore momalamode.net back to your account! I just sent you a manual payment for the subscriptions this time around.

  In order to enable auto renew, you’ll need to update the credit card on your account (which has expired). In order to update your credit card, you can go to Manage Purchases and select the upgrade you wish to update in order to view the options for managing it. Click on the Edit Payment Method button in order to review and update your payment information.

  For more instructions on how to update your credit card information, please visit our support page:

  https://en.support.wordpress.com/change-credit-card-details/

  Thanks!

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  momalamode1 · Member · Mar 21, 2017 at 11:47 am

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  Thank you SO much!!! Wow – that was a close one! I sent in my payment and also went in and stored my credit card info for future. Many, many thanks again,
  Best,
  Lisa

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  staff-doublebassd · Staff · Mar 21, 2017 at 8:13 pm

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  You’re very welcome!