domain not connected to my account

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  kirikonikito · Member · Apr 12, 2019 at 10:17 am

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  I just received a bill for the renewal of a domain, however it is not connected to my account. I can’t seem to cancel the subscription, nor can I access the domain. Is there a way to cancel the subscription and discover which account is connected to it?

  The blog I need help with is: (visible only to logged in users)

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  kirikonikito · Member · Apr 12, 2019 at 10:18 am

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  Clearly the blog I need help with is not kirikonikito.wordpress.com, it is http://www.piazzavittorioforever.com ! I am paying for:
  – domain mapping
  – wordpress.com personal
  – domain registration.

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  gemmacevans · Member · Apr 12, 2019 at 11:49 am

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  Hi kirikonikito,

  piazzavittorioforever.com is owned by another WordPress.com account — which is why there is no option to manage or access it while logged in as kirikonikito.

  Please log out of WordPress.com, then log back in using the email address your purchase receipt was sent to and reply to me here. Once you’ve done so, I’ll be happy to take a look at that account.

  Come back to me if you have any trouble.