Domain not set up

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  francescalikes · Member · May 19, 2015 at 10:24 am

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  Hello,

  I am in the process of installing WordPress via my Bluehost hosting provider. they have told me that my Domain is not set up with my hosting provider. However, i did do this yesterday. Could you let me know if my Domain is ready to use or what the issue might be that i cant see?

  my Domain is Francescalikes.com which is not coming up below of the BLOG URL link.

  I look forward to hearing from you.

  Kind Regards
  Francesca

  The blog I need help with is: (visible only to logged in users)

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  siobhyb · Member · May 19, 2015 at 11:52 am

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  Hi Francesca.

  I’m going to start by answering your Google Apps questions from the following thread:

  https://en.forums.wordpress.com/topic/google-apps-for-work-not-working-1

  I have paid yesterday for Google Apps and cant actually get onto it. The email did not send me any link or way of setting this up so im really confused what i do with this?

  After you purchased Google Apps, you should have received a confirmation email as described in our support guide here:

  https://en.support.wordpress.com/add-email/adding-google-apps-to-your-site/#completing-sign-up

  Did you receive this? If so, you can follow the steps given in the above guide.

  If you didn’t receive the email, and have double checked your spam folder, please let me know.

  I am in the process of installing WordPress via my Bluehost hosting provider. they have told me that my Domain is not set up with my hosting provider. However, i did do this yesterday. Could you let me know if my Domain is ready to use or what the issue might be that i cant see?

  Your domain is currently registered here at WordPress.com, with your site currently hosted through us too. If you’d prefer to have your site hosted through BlueHost, then you can change your domain’s name servers to point to them by following our guide here:

  Change a Domain’s Name Servers

  Hope this helps! Please don’t hesitate to get in touch with extra questions around that.

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  francescalikes · Member · May 28, 2015 at 10:23 am

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  Hello,

  I have decided to get a professional to create my site because the system is too complicated for me.

  Are you able to help me organize this?

  i look forward to hearing from you.

  Kind Regards
  Francesca

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  siobhyb · Member · May 28, 2015 at 10:49 pm

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  Hi Francesca.

  The support team here at WordPress.com would be more than happy to provide guidance on any questions you have. If you’d prefer to hire a third-party service to set things up on your behalf, though, the following companies provide help with WordPress sites:

  http://wpcurve.com/

  http://werkpress.com/

  You could also post a listing on the official WordPress job board:

  Post a Job

  Let me know if you have any questions around that.

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  francescalikes · Member · Jun 3, 2015 at 8:56 am

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  Hello,

  I have a friend who can help but i want to start again because this current situation is a little bit messy. Can you help me organise a refund for the google apps and wordpress site please?

  Kind Regards
  Francesca

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  siobhyb · Member · Jun 3, 2015 at 1:45 pm

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  Hi Francesca.

  Domains can be very tricky to get back once cancelled. If you’d like to continue using francescalikes.com for your site, I wouldn’t recommend cancelling. Instead, you can add your friend as an admin to your site so that they’re able to assist with moving your domain:

  https://en.support.wordpress.com/adding-users/

  Once added, your friend could transfer your existing upgrades to a fresh WordPress.com site to start over with:

  https://en.support.wordpress.com/my-upgrades/#transferring-upgrades

  Let me know if you have any questions around that.

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  francescalikes · Member · Jun 4, 2015 at 2:00 pm

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  Hello,

  i appreciate that but we are changing names aswell. I would prefer to have everything cancelled so i can start again a fresh. would you be able to assist me in doing this please and organising for the refund of the services?

  Kind regards
  Francesca

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  siobhyb · Member · Jun 4, 2015 at 7:42 pm

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  Hi Francesca.

  Thanks for clarifying! As you no longer wish to retain ownership of francescalikes.com, I’ve gone ahead to cancel and refund the costs of it for you. :)

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  francescalikes · Member · Jun 7, 2015 at 2:20 pm

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  Hi Amy,

  Thank you thats really helpful. Have you cancelled the google apps aswell?

  Kind Regards
  Francesca

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  siobhyb · Member · Jun 7, 2015 at 6:43 pm

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  That’s right, Google Apps has been cancelled and refunded to you. :)