Domain not working
-
Hello, I want to change our domain but it says I have to upgrade to premium instead of using our free plan. How do I change the domain on my free plan?
The blog I need help with is: (visible only to logged in users)
-
-
re: purchasing WordPress.COM upgrades
WordPress.com provides free blogs and hosts them free of charge. There are no bandwidth charges. All WordPress.com blogs come with 3000 megabytes (~3 GBs) of space for storing uploaded files and images. Free features are listed here https://en.wordpress.com/features/We have 4 different plans: free, personal, premium and business. All hosting is free regardless of which plan you choose. You can view all wordpress.com plan features here https://wordpress.com/pricing/ Add a plan for each of your sites here: http://store.wordpress.com/plans/.
Details:
There are no trial upgrades, no monthly payment plans, no bulk deal upgrades, and no multiple year upgrades.Also note that proforma invoices are not issued and purchase orders are not accepted.
We are billed annually and we must pay for all upgrades in full at the time of purchase after selecting a plan.
Each upgrade bundle applies to a single blog only and is for a single year only when it is due to be renewed. (The only exceptions are one time upgrades for premium themes and guided transfers.)
Premium plan upgrades and Business plan upgrades include access to all premium themes found here https://theme.wordpress.com/themes/sort/premium/ as well as all free themes found here https://theme.wordpress.com/themes/sort/free/
The Business upgrade includes:
• Google analytics
• Footer Credit Options https://en.support.wordpress.com/footer-credits/
• SEO Tools https://en.support.wordpress.com/seo-tools/
• The ability to install most plugins including woocommerce and the ability to install third party themes.If and when you upgrade from Personal to Premium or from Premium to Business you pay the difference between the two plans https://en.forums.wordpress.com/topic/domain-mapping-almost-impossible-to-understand-how-it-works?replies=4#post-2874012
How domain mapping works
Registering an underlying .wordpress.com URL first is required for domain mapping. That underlying URL does not have to match the domain URL when you are domain mapping. What domain mapping does is providing a seamless redirect to the very same content under the new domain URL when a person clicks the old URL .wordpress.com to the original content. It can take up to 72 hours for domain propagation to take place throughout the internet but it doesn’t usually take that long. https://en.support.wordpress.com/domains/There are 3 ways to add a custom domain to your blog. Please note that an active WordPress.com plan is required to add a custom domain to your site. https://en.support.wordpress.com/domains/#getting-started
WordPress.com does not accept domain transfers but mapping an existing domain is possible. http://support.wordpress.com/domain-mapping/map-existing-domain/ The domain or mapping of any existing domain URL is included in the pricing for a personal upgrade, a premium and a business upgrade. The WordPress.COM upgrade for mapping a domain must be renewed annually.
WordPress.com does not provide an email service for blogs on their sub domains or on custom domains. Please see these support docs
https://en.support.wordpress.com/add-email/
https://en.support.wordpress.com/email-forwarding/Before you upgrade
Make sure you read the comparison very closely do you know exactly what the restrictions and limitations on WordPress.COM blogging are: http://en.support.wordpress.com/com-vs-org/Also read Important Notes Before Upgrading http://en.support.wordpress.com/domains/#important-notes-before-upgrading
How to upgrade
You must be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, select a plan and purchase upgrades at > Dashboard> Store > My Upgrades
https://en.support.wordpress.com/my-upgrades/Your billing history will be at Dashboard > Store > Billing History
https://en.support.wordpress.com/billing-history/Your only options for payment are found here Payment Methods http://en.support.wordpress.com/payment/
Refunds and cancelling upgrades
WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours. Note: It takes from 1 – 2 weeks for the refund to be received. https://en.support.wordpress.com/refunds/You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades. You can also disable auto-renew there. Canceling and refunding purchases http://en.support.wordpress.com/my-upgrades/#canceling-upgrades
If you have any unanswered questions type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
-
we have an existing domain: http://www.waterworkoutweekend.org…we were billed and paid but it is not working. There is a notice that indicates: waterworkoutweekend.org’s name server records should be configured but the url is configured already which can be seen if you look it up at https://www.whois.net
Name Server: NS1.WORDPRESS.COM
Name Server: NS2.WORDPRESS.COM
Name Server: NS3.WORDPRESS.COM
So then why are we getting the notice through wordpress to configure name servers? -
-
If you have any unanswered questions type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
-
when the url is looked up we see a: “Domain Status: pendingDelete https://icann.org/epp#pendingDelete”
why is that?
-
When we need Staff help with issues Volunteers cannot resolve like this one we type modlook into the sidebar tags on our forum threads. I did that for you. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then we subscribe to this thread so we are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
-
-
There is none. Staff work through all threads tagged for their support in date stamp order from earliest to most recent, as would be expected. We have no idea how complex and issue in any thread will be so there is no specific time frame that can be adhered to.
Timeline for Answers to Support Requests
-
I am putting our receipt for payment of the domain mapping here for support to see: [redacted by mod]. It was sent to us on March 11th. Transaction ID:[redacted by mod]
-
Oh no. Why would you post any personal info on a support forum that is public and can be viewed by all who have internet access? Staff can enter your account and site(s) and see exactly what you can see.
-
It appears that our domain hosting may have expired, which seems to be the issue. The domain mapping would not have renewed our hosting of that domain. Separate issue. I think we have answered our own question.
The info i provided was the receipt info. If you want you can remove it from the thread.
Thanks,
-
I’ve redacted the sensitive info from the above post. Please note what timethief mentioned about posting such info in a public forum.
And to all a good night.
-
-
-
@k9storm , you’re correct – the domain expired at its current registrar, and that’s the main issue.
It does say “pending delete” though which could be a good sign. Maybe give it a few days then try again. At that point, though, you will still need a plan:
https://wordpress.com/plansThen use the domain credit at https://wordpress.com/domains . You can buy it like it’s new if it’s been deleted. If it’s still in redemption you’ll need to wait or get it back from your registrar.
I hope that helps.
-
we are thinking of changing our domain all together and scrapping that one. Is it possible to change the primary domain in our free plan or do we have to upgrade to premium plan?
-
@k9storm We no longer sell stand-alone domain mapping upgrades, so you do need a plan, but it doesn’t have to be Premium:
https://wordpress.com/plansPersonal lets you buy a domain & map it, plus it takes ads off your site and gives you direct support.
- The topic ‘Domain not working’ is closed to new replies.
WordPress.com Forums 